Restaurant Manager - Franchised

Job Description
Additional Information: This hotel is owned and operated by an independent franchisee, Kessler Enterprise, Inc. IV. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

• This individual is a member of the management team, overseeing the restaurant to ensure the guests receive the ultimate dining experience.
• Areas of responsibility include Restaurant/Lounge and In-Room Dining.
• Supervises daily restaurant operations, maintains sanitation standards, and assists service staff on the floor during peak meal periods.
• Strives to continually improve guest and grand performer's satisfaction and maximize the financial performance in areas of responsibility.
• Determines training needed to accomplish goals, then implements plan.

CORE RESPONSIBILITIES
Guest service - 40%

• Acts as the guest service role model for the restaurant; set a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.
• Schedules dining reservations and arrange parties or special services for diners.

Administrative - 10%

• Ensures point of sale operations and cash handling practices are following standard operating procedures.
• Ensures corrective action is taken to continuously improve service results.
• Interviews, schedules, trains, develops, empowers, coaches, and counsels, resolves problems, provides open communication and recommends discipline when appropriate.
• Holds daily line-up meetings and monthly departmental meetings with staff reviewing daily events, safety issues/concerns, and guest comments.
• Edits work schedules and evaluate the work performance of employees.

Training - 10%

• Ensures staff understands local, state, and Federal liquor laws.
• Ensures grand performers receive ongoing training to understand guest expectations.
• Ensure grand performers are current on required certifications per company & health code standards.

Supervisory - 40%

• Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up, and hands-on management.
• Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
• Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers grand performers to provide excellent customer service.
• Ensures grand performers are treated fairly and equitably.
• Strives to improve associate self-confidence and increase employee retention.
• Monitors alcohol beverage service in compliance with local laws.
• Supervises daily shift operations Oversees the café outlet in the absence of the café manager.
• Ensures Grand Performers are in compliance with appearance standards.
• Inspects dining room serving stations for neatness and cleanliness.

JOB REQUIREMENTS

• High School diploma - required Hospitality or customer service experience - required Minimum of 5 experience in Front of House, fine dining Food & Beverage operations- required
• Minimum of 3 years of experience in a Supervisory/Management role - required
• Graduate of hospitality management school - preferred Manager Food Safety Certification - required

Our Grand Performers Receive Many Benefits Including: Marriott Employee Discounts Worldwide Competitive Wage & Discretionary Bonus Program Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Pet Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program
This company is an equal opportunity employer.
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About the Team
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.