Restaurant Host/Food Runner

A Great Host embraces their role, understanding appearance, attitude and actions play a large part in creating a pleasant environment. Dedicated and friendly with excellent interpersonal and communication skills. Ability to approach stressful scenarios in a calm and efficient manner while supervising the overall restaurant experience. Sharp appearance and terrific personality combine for a great first impression to guests and a last warming goodbye, creating a positive and a fun experience for customers. Strive for customer satisfaction by meeting all personal and special requests of guests. This position manages the flow of the restaurant, greets arriving guests, welcomes them into the establishment and seats them. Answer the phone in a prompt courteous professional manner.

You are a valuable part of contributing to the reputation and marketing of Shenanigans Irish Pub. Always proactively looking for opportunities to help the restaurant reach our goal of a complete customer experience!

General Responsibilities - Host

· Greet the customer at the door is your priority

· Sit customer according to your flow chart ASAP

· Give complete and accurate information to the customer if you have a wait list

· Handle any issues that are brought to your attention by the lead server

· Complete side work during shifts to be completed before your shift ends

· Book reservations keeping in mind to not overbook the restaurant

· Pitch in to help the food runner when needed

· Explain how various menu items are prepared, describing ingredients and cooking methods when asked by the customer

· Arrange table settings and maintain a tidy dining room

· Carry dirty plates, glasses and silverware to kitchen for cleaning if needed with organization methods used in the kitchen – Full hands in Full hands out

· Bathrooms – check often - always check at the end of your shift– refill soap dispensers, fill paper towel holder, fill toilet paper roll, sweep if needed, change out trash bag, wipe off sink – call bus/wash person if the bathroom needs detailed attention

· Review daily specials, changes on the menu and service specifications for any reservations

· Follow all health department regulations

· Provide excellent customer service to guests

· Be on time for your shift

· Ability to work without direct supervision

Starting pay: $9-$12 Base Pay + tips (approx. $3-$6 extra an hour). Higher starting pay depending on experience.

*Mondays and Tuesdays guaranteed off

Job Type: Part-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• If a student, are you able to be present during breaks from college? (Black Friday Week, December-January) We do the majority of our annual business during the months of October-December as well as Summer. Yes or No?

If this question is left blank, we will not schedule an interview.

• Have you ever been convicted of a State or Federal Felony? If so please explain:

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person