Restaurant Director of Operations

Join Us in Shaping Culinary Excellence!

We're seeking an innovative and results-driven leader to elevate the operational success of our restaurants across the United States. If you're passionate about delivering exceptional guest experiences, ensuring food quality, and driving operational excellence, we want you on our team!

About the Role: Director of Operations

Objective: Lead the strategic and tactical operations in a designated US geography, focusing on continuous improvement in guest and employee experiences, food quality control, and operational innovation.

Essential Functions:

• Metrics Maven: Measure and report performance metrics for each store, crafting action plans for improvements.
• Quality Crusader: Oversee service and food quality adherence to company standards.
• Guidance Guru: Provide strategic and tactical guidance to Franchise Owners and develop store General Managers.
• Supervision Maestro: Coach and supervise field Business Advisors, ensuring a high-performing team.
• Trailblazing Traveler: Make field visits to stores, fostering positive relationships with employees and franchisees.

Competencies:

• Progressive Leadership: Solid multi-unit casual dining leadership experience.
• Innovative Mindset: Experience in a Franchise environment, coupled with the ability to implement sustainable initiatives and strategies.
• Execution Excellence: Demonstrate flawless execution, meeting goals on time and on budget.
• Team Dynamo: Successfully lead teams and programs, building strong internal and external relationships.
• Financial Wiz: Strong financial acumen, analysis/problem-solving, negotiation, and influencing skills.

Supervisory Responsibility: This role oversees Business Advisors, contributing to their growth and success.

Position Type: Full-time commitment to steering our operations to new heights.

Travel: Approximately 50% travel during the year, including evenings and weekends for store openings, trainings, and visits. Enjoy a hybrid work schedule when not on the road.

Education and Experience: Undergraduate degree and/or 5+ years of multi-unit management experience. Fast Casual and/or restaurant franchise operations experience preferred.

If you're ready to be at the forefront of culinary excellence, apply now to be part of our dynamic team.