Restaurant Bartender

Bartender Job Description

Hotel Madison is looking for a professional, high-energy bartender with excellent communication skills to serve our customers at our food & beverage outlets. The bartender will greet customers, learn about their preferences, answer questions, recommend menu items, and prepare and serve beverages and food. You will also upsell items, utilize proper equipment and ingredients, and handle basic cleaning duties.

To succeed as a bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, reliable and personable. Must Display highest standards of hospitality at all times within all food and beverage areas. Open availability preferred, summers and weekends a must.

Bartender Responsibilities:

• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
• Informing customers about new beverages and specials, as well as any menu changes.
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
• Checking identification to ensure customers are the legal age to purchase alcohol and able to identify if identification isn’t valid.
• Adhering to all food safety and quality regulations.
• Responsible handling of cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
• Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
• Responsible for ongoing training for yourself and other team members.
• Take accurate food and beverage orders from the guest on the order taking pads or on the Point of sale ( POS ) system, to include allergens or special requests as needed.
• Use initiative to perform basic cleaning tasks on a daily basis and routine cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
• Utilize scheduling platforms to communicate consistent availability and request time off.
• Coordinate with the other FOH team members, kitchen staff, and supervisors to ensure smooth operation and guest satisfaction, including referring to supervisor/manager on duty regarding issues that need management attention.
• Observe guests and ensure their satisfaction with the food and service and promptly respond to guests with any additional request.
• Understand and can communicate products and services available at the hotel.
• Help other areas of the restaurant such as answering telephones and directing guests.
• Close shift on POS terminal to include printing closing report and dropping the cash with the manager on duty.
• Perform other related duties incidental to the work described herein.
• Be sure to perform, execute, as well as adjust to other duties as assigned.

Qualifications and education requirements

• High school diploma or equivalent is preferred.
• At least one year previous bartending experience is preferred.
• Must be at least 21 years old, per state requirements.
• Positive, engaging personality, and professional appearance.
• Basic math and computer skills.
• Exceptional interpersonal and communication skills.
• Strong task and time management abilities.
• Eye for detail and understanding of drink mixing tools and techniques.
• Must possess ability to professionally represent the hotel and communicate positively with the guests.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Requires ability to stand/walk for significant periods.
• Requires ability to move fingers and hands easily and quickly.
• Requires ability to communicate both orally and in writing to guests and staff members.
• Requires ability to lift 20 pounds with frequent lifting and/or carrying of objects up to 10-35 pounds.

Other requirements

• Customer Service: A friendly, relaxing and respectful demeanor, courteousness and quick service.
• Availability: Weekends and nights required, must be available during high volume weekends. Summertime availability preferable.
• Teamwork: Bartenders are part of a team! Being a team player is essential to promote an exceptional dining experience for all guests.
• Ability to read, write, and comprehend verbal and written instructions in English.
• Calmly respond to dissatisfied guests and calling issues to managers’ attention,
• Able to articulate clear greetings, requests for assistance, and farewell to guests.
• Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Hotel Madison standards.

Additional Notes

Equal Employment Opportunity. Hotel Madison is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, gender identity, or gender expression. Hotel Madison complies with the law regarding reasonable accommodation for disabled employees and applicants.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.