Duties and Responsibilities

• Recruit, hire, train, and mentor new Resource Consultants.
• Maintain availability throughout the workday for field staff, clients, and other Palco staff.
• Demonstrate expertise of the Personal Options services program, applicable West Virgina waiver programs, and Palco policies.
• Ensure Personal Options program and contract deliverables are met.
• Maintain quality assurance through frequent documentation review, participant engagement calls, daily reports, and in-home visits when necessary.
• Make in-home visits to train new field staff.
• Use a person-centered approach in all interactions with participants.
• Facilitate training via teleconference, video conference, and in-person as needed.
• Attend meetings regularly with Palco staff and state program staff as requested.
• Review and submit reports upon request.
• Report and respond to all member/representative complaints and grievances regarding FMS and Resource Consulting services.
• Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation.
• Provide coaching to assigned staff as needed.
• Perform annual performance evaluations for staff.
• Follow operational procedures as defined by Palco.
• Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices.

Other Essential Traits

• Must possess professional verbal and written communication skills.
• Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet.
• Must possess good problem-solving skills.
• Must be willing to travel within a geographically established region to meet field staff and perform in-home visits with program participants.
• Must be willing to work with people of all ages and disabilities.
• Must have a valid driver’s license and dependable mode of transportation.
• Must have and maintain active prepaid or contract cell phone plan for communication between participants, management, and/or company leadership.
• Must be able to pass a criminal background check, maltreatment check, and drug screening.

Education and Qualifications

• A minimum of three years of experience working with the public is required.
• Experience as a patient navigator, community connector, community health worker, lay health advisor, health educator, or case manager preferred.
• Experience supervising a small group of remote staff.
• Bachelor's Degree or equivalent required.
• Travel is required.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

• Company benefits designed for you:
• Generous Paid time off.
• Quarterly/Annual bonus potential.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn, and continue to grow with access to internal and external learning opportunities.
• Great Work Environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.
• Experience work/life balance.
• Feel value and a greater purpose through the work you do.