Resolution Analyst

RESOLUTION ANALYST – CHESTERFIELD, MO

About Us
For over 35 years, TAG has proudly dedicated itself to partnering with healthcare systems nationwide to save money and make better purchasing and payment decisions through process assessment and data analytics. Our Team Members are intelligent, detail oriented, process driven, and dependable people motivated by a common company mission: Being Health Systems’ Trust-WORTHY partner.

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About You*
This entry-level role is your chance to be a champion for our clients, ensuring they receive accurate billing and recover any discrepancies. As a Resolution Analyst, you are an independent investigator with a keen eye for detail. You will review invoices, purchase orders, and payments to understand errors and anomalies.

Your strong communication and collaboration skills will be key in resolving these discrepancies. You will work directly with vendors to research errors and recover client funds, while maintaining positive vendor relationships. You will also document trends and identify opportunities to improve internal processes. Effective communication with all levels of the TAG organization, vendors, and clients is essential to success.

This role thrives in a fast-paced environment where you will work multiple projects. You will leverage your organizational and problem-solving skills to prioritize tasks, maintain clear documentation, and contribute to team efforts. A commitment to continuous learning ensures you stay up-to-date on best practices and drive your own professional development.

This is the perfect role for an energetic self-starter who thrives on challenge and enjoys making a positive impact for clients.

\*\*This position is a hybrid (in office & remote) role. Candidates must be able to work in the corporate office in Chesterfield, MO a minimum of three (3) days per week. During an approximate 30-day probationary period, in-office attendance will be full-time.

Duties & Responsibilities

• Work independently on multiple projects to:
• Investigate and Resolve Purchasing/Payment Discrepancies
• Analyze discrepancies between purchase orders, invoices, and payments

• Research pricing errors, overpayments, or missing documentation

• Collaborate with vendors to resolve discrepancies and recover client credits

• Perform Credit Analysis and Reconciliation
• Identify credit root cause(s) and original invoice records

• Investigate vendor disputes by reviewing purchasing records, ERP systems, and contracts to gather evidence and present case to vendor representatives

• Maintain Positive Vendor Relationships
• Communicate clearly and professionally with vendors

• Work towards amicable resolutions for discrepancies

• Escalate appropriate matters to Account Executive and/or client

• Compile Informative Claim Packets
• Document process breakdown(s)

• List credit deduction instructions

• Present to TAG Account Executive

• Project Management:
• Contribute to team efforts as needed

• Maintain proper project documentation

• Provide feedback to improve operational processes

• Continuous Learning – Participate in required training and individual development opportunities

• Exercise strict care when handling confidential client information

Qualifications, Skills, & Abilities
Required:

• Bachelor’s degree with strong academic record
• Ability to decipher invoices, account statements, and other purchasing and payment documents
• Strong Attention to Detail – crucial to spotting errors and inconsistencies
• Moderate knowledge and understanding of Excel and Power BI software
• Initiative in problem solving, with strong logic and reasoning skills
• Excellent oral and written communication skills to interact with vendors and clients courteously and professionally
• Able to prioritize, organize, and complete multiple tasks as directed

Preferred:

• Knowledge of procurement processes, including purchase orders and invoices
• Familiarity with goods and services acquired in the supply chain
• Understanding of accounts payable processes, aging reports, and payments

Performance Metrics

• Meet monthly/quarterly/annual targets, timelines, and project goals

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CORE VALUES*
Dedication - Devoted to helping hospitals serve.
Integrity - Trusted to do the right thing, even when no one is looking.
Initiative – Driven. Above and Beyond.
Excellence - Exceed expectations.
Tenacity - Never, ever give up.

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TAG is proud to offer full benefit packages, bonus, and performance incentives, professional development opportunities, and remote work flexibility!_

TAG, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Prescription drug insurance
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Chesterfield, MO 63017