Residential Runner (Full Time) - Waldorf Astoria Las Vegas

The Runner is responsible for delivering all packages, dry cleaning, food deliveries and any other item requested to be picked up/delivered within the Residences Department.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:
The Runner is responsible for the overall logistics and coordination of all deliveries to the Residences while documenting all transactions on the Building Link platform. The Runner will ensure the Residents satisfaction including initiating contact with the Residents when needed and entering the Residential units for some deliveries as needed.
Department Job Functions:

• Provide excellent service consistent with the property's core service standards and brand attributes
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task, ability to think clearly, quickly, maintains concentration and makes concise decisions
• The ability to focus and pay attention to detail
• Proactively greet, interact, and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Perform all duties as deemed necessary for the success of the department
• Be knowledgeable of Department Residences and Hotel goals
• Maintain complete knowledge and comply with all residential and hotel departmental policies and procedures
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
• Proactively seek to provide refined luxury service ensuring Resident satisfaction
• Be familiar with all hotel services/features and local attractions/activities to respond to Resident inquiries accurately
• Be knowledgeable of Hotel and Residential information to answer guest/resident inquiries
• Serve as ambassadors of the property by being the first point of Resident contact
• Ability to focus attention on Resident needs, remaining calm and courteous
• Maintain positive Resident relations at all times
• Anticipate Residents' needs, respond promptly and acknowledge all Residents, however busy and whatever time of day
• An ability to understand the Residents' inquiries and provide responses
• An ability to maintain the confidentiality of all Residential guest information and pertinent hotel data
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential or hotel personnel to ensure completion of request
• Own all requests and complaints; resolve issues immediately and follow up to ensure the Resident's satisfaction
• Document Residents' requests for Concierge or Valet assistance
• Maintain complete knowledge of web based Building Link platform to properly document all deliveries
• Protect and utilize Hotel assets in a responsible and professional manner

• Maintain knowledge of:

• Scheduled daily activities
• Daily arrivals/departures
• Hours of operation for each outlet
• Features and services provided by the Hotel and Residences
• Picking up and delivering residential packages from Fedex, UPS, Fedex Ground GSO, OnTrack, DHL, Certified Mail, etc.
• Picking up and delivering dry cleaning from Al Phillips and Tiffany's to and from valet closets for floors 24-47, check dry cleaning manifest for quality control
• Escort Sparklett's water delivery to every floor as needed.
• Assist with shoe shine requests
• Assist in deliveries from front desk to valet closet/unit
• Picking up outgoing packages created by concierge and delivering to the loading dock
• Assist with creating comb binds, stamping and stuffing HOA envelopes
• Escort any residential guests when necessary
• Assist in miscellaneous errands as needed
• Assist with contractor escorts as needed, all vendors must be checked in and badged with Security prior to being shown to their designated work space
• Check in with Concierge daily for any missing parcels and packager or requests made by a Resident in addition, check for any outgoing parcels and packages that need to be taken down to purchasing department and processed.
• Check all parcels and packages for quality control of items left behind or received after employee's shift ended for the previous day. Priority should be to close out any previous packages properly in Building Link and delivered prior to moving onto current deliveries
• The Runner has 23 floors to deliver packages daily while also delivering and picking up from front desk, back of house and loading docks

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Requirements: Mandatory

• • Professional appearance and demeanor
  • Two years previous experience as a houseperson/runner within a hotel or public/office building
  • Strong written and verbal communication skills in the English language
  • Team Oriented
  • Possess a pleasant and outgoing personality.
  • Attention to Detail
  • Multi task in various situations
  • The ability to work well in a team environment
  • Perform job functions with attention to detail, speed, and accuracy
  • Excellent time management and organizational skills
  • Flexibility (multiple projects/frequent interruptions)
  • Be a clear thinker, remaining calm and resolving problems using good judgment
  • Follow directions thoroughly
  • Understand guest service needs
  • Work cohesively with co-workers as part of a team
  • Work with minimal supervision
  • Maintain confidentiality of Resident information and pertinent hotel data
  • Ability to work varied shifts, including weekends and holidays
  • Able to lift up to 50 lbs
  • Able to stand and walk for extended periods of time

Requirements: Desirable

• Experience in a luxury hospitality or residential environment
• Experience in hospitality applications such as Building Link or any delivery logistics platform

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!