Residential Property Manager

Who we are:
A highly experienced team of rental property owners and operators. Our 15 properties across nine states prioritize inclusivity, cleanliness, and safety. With a dedicated on-site staff, we deliver a responsive and personalized living experience, ensuring all residents enjoy the peace of mind that comes with living in a secure and well-maintained community.
Core Responsibilities:

• Leasing
• Tenant Relations
• Turnovers
• Marketing/Advertising
• Expense & Revenue Management Implementation
• AppFolio
• Maintenance Management
• Move Ins/Move Outs
• Property Condition

Leasing
Inquiries/Leads

• Respond to all inquiries/leads, providing the necessary follow-up to leads via phone calls, email, and texting when appropriate.
• Completing all tracking and data entry associated with leads in and outside of AppFolio.

Showings

• Be present and accommodating to all showings and guide the tour personally.

Applications

• Responsible for making sure all prospective residents receive an application link.
• Reviewing and verifying all information provided on submitted applications (Pay stubs, photo ID, pets, other add-ons).
• Processing all applications and running credit and background checks.

Tenant Relations

• Strictly enforce the community rules and regulations
• Follow up on consequences, including fees and legal.

Customer Service

• Ensure residents feel comfortable coming to you with issues and concerns about their living environment.

Responsiveness

• Respond to all tenant correspondences as quickly as possible.
• Follow up and keep residents consistently informed about the status if issues are not addressed immediately.

Communication

• “Set reasonable expectations and always exceed them.”
• Directly handle all resident communications. Consult with the regional head or home office if there is a legal or safety matter.

Turnovers
Marketing

• Making sure the unit is publicly posted in accordance with the “AppFolio” section of the Leasing responsibilities above.
• Maintenance Oversight
• Ensuring any needed maintenance in the unit needed for turnover is completed prior to a new resident moving in

Marketing/Advertising
Listings

• Know which online paid listing your property is currently advertised on.
• Maintain the listings.
• Reviews and ratings
• Review property ratings weekly on all different listings and google.

Expense & Revenue Management and Implementation

• Identify issues and opportunities involving revenue and expenses and bring to the attention of Regional Head or Home Office

AppFolio

• Always keep AppFolio up to date.

Maintenance Management
Trust but Verify

• Through either yourself or maintenance team verify the issue is as it is described by the resident
• Timely response: Make sure the maintenance team addresses all issues within 24 hours or 48 hours.

Communicate

• Communicate with residents to coordinate the entering of their unit and what their preferences are for timing, presence, and anything else.

Move Ins/Move Outs
Move Ins

• Once applicant is converted to a tenant, make sure funds are received for first month at the time of lease execution (this can be by check or electronically via the AppFolio portal)

Move Outs

• Coordinate return of keys upon move out.
• Conduct moves out inspection within 7 days of move out.
• The entire move out process, including issuance of security deposit refunds, must be completed within 20 days of the resident’s move out date.

Property Condition/Appearance

• Expectation is to walk the property regularly (once a day at minimum, but ideally multiple times a day)

Curb Appeal

• Work with Regional Head or Home office to get approval to implement beautification plans.