Residential Customer Experience / First Impression Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
At ALLO Communications, we make it our business to do things differently. We exist to serve our customers, and we are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life in this role, so be ready to learn all the ins and outs of ALLO, assist customers both face-to-face in our office and over the phone, take on projects as needed, and provide an exceptional Customer Experience with every single customer, every time.
This is a 100% in-office position that involves a combination of assisting customers in person, over the phone, and other office duties as needed.

• Creating a warm inviting environment for walk-in clients. Friendliness, empathy, and a passion for why ALLO is better than the competition are must-haves
• Answering questions, explaining ALLO's products and prices, and signing prospective customers up for service
• Receiving payments, explaining bills, charges, and payment history
• Swapping equipment, teaching customers how to use ALLO equipment such as TV remotes, and how their personal devices work with ALLO's services
• Schedule installations and appointments
• Process orders, including new signups, changes to existing services, disconnects, and equipment returns
• Help ALLO play a role in the local community

EDUCATION:

• High school diploma or Equivalent

EXPERIENCE:

• 1+ year(s) of previous Customer Experience, phone experience preferred. We hire character and personality and look for those who have an instinct for our core values: Honest, Local, Exceptional, and Hassle-Free.

SKILLS/KNOWLEDGE/ABILITIES:

• Being an empathetic problem-solver who can really listen to customers and work towards a solution while making them feel assured they are in good hands
• Well-spoken communicator who can confidently give answers in person, by phone, or via email
• Strong computer skills and the ability to learn new software, navigate multiple systems
• Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred
• Ability to be self-directed, multitask, and handle confidential information
• Accurate cash handling skills and ability to count back change correctly

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.