Residential Advocate - CDV-2nd Shift

Position Level: 3, Full-time, hourly, non-exempt
Supervision Received: Residential Services Coordinator
Supervision Given: None

Job Summary: Responsible for providing quality services to residential families and
hotline callers

Specific Skills:
Dedication and commitment to victims/survivors of domestic violence

• Provide DV education and parenting skills assistance (as applicable) to

residential clients

• Offer cellular phones to victims as needed
• Work with other social service agencies to provide assistance for domestic

violence victims

• Assist with public awareness activities & provide community presentations as

requested

• Assist with clerical projects, shelter maintenance, donation management as time

permits

• Attend conferences and workshops as designated
• Facilitating safety drills

Demonstrate effective client service delivery with sensitivity and confidentiality

• Ability to handle stressful, crisis situations utilizing sound judgment
• Provide quality services to NH residents and hotline callers, including but not

limited to, crisis counseling, safety planning, emotional support, IDVA

• Complete intakes for clients seeking CDV services
• Assist in determining Neville House eligibility and length of stay in conjunction

with CDV team

• Provide an age-appropriate shelter orientation for NH adult and child residents,

including but not limited to, security/safety procedures and normalization of family
services

• Request completion of departure surveys by residential clients

Ability to work in a team environment

• Assist in completing assessments and creating/updating service plans (as

needed)

• Assist in ensuring the documented progression of services needed and received
• Complete RA shift duty list (including shelter checks)
• Complete service logs and all necessary documentation during shift, complete

self-check

• Assist in quality assurance as needed
• Assist in providing a safe, nurturing Neville House environment, assist with

communal living issues
Effective written and verbal communication skills

• Maintain confidentiality of all client information, staff information, and shelter

location

• Participate in internal and external meetings as requested
• Participate in the appreciative inquiry process & adhere to the Gossip Free

Zone

Job Specifications:
Physical Requirements: Ability to lift children up to age 4, climb stairs, and perform
necessary shift duties
Educational Requirements: Associate Degree or related work/volunteer experience
Other: Driver’s license and suitable transportation; working phone

Mid Central Community Action is an Equal Opportunity Employer. We are deeply
committed to providing a diverse and inclusive environment for our staff and clients.

Job Type: Full-time

Schedule:

• Evening shift

Work Location: In person