AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
TRAVEL REQUIREMENTS
- All work is performed on-site at customer’s facilities
- Available on-call
- Overnight travel may be required, for initial and periodic training
- Ability to travel by vehicle or airplane, domestically.
Responsibilities:
ABOUT THE ROLE
A Packsize Resident Service Engineer will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Resident Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.
WHAT YOU’LL DO
- Support cutting edge technology to help a fortune 50 customer lead in the ecommerce space.
- Utilize your existing or newly acquired electro mechanical skills, “hands on” to help the customer exceed shared production targets.
- Implement your existing or acquired knowledge in a high tech manufacturing environment to help the customer attain KPI targets.
- Troubleshoot issues, quickly and effectively, using technical drawings and documentation
- Work cross-functionally with R&D, Software and Quality Engineering teams
- Perform planned or reactive maintenance onsite in a high tech, manufacturing environment.
- Implement existing or newly acquired lean disciplines and principles , to support optimal throughput targets.
- Implement existing or acquired solutioning knowledge to help our customers optimize their Packsize investment.
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
- Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
