Resident Concierge 3-11 Pm, Monday - Friday

MUST HAVE BUILDINGLINK AND CUSTOMER SERVICE EXPERIENCE!

Education and Experience

Minimum of 2 years of successful customer service experience and high school diploma.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Clerical -Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, handling packages, and other office procedures and terminology.

Computers and Electronics - Knowledge Microsoft Office, basic knowledge of how to search for applicable information on the internet. BuildingLink experience is a plus.

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying by taking notes and taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Speaking- Talking to others to convey information professionally and effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Coordination- Adjusting actions in relation to others' actions.
• Instructing- Teaching others how to do something.
• Negotiation- Bringing others together and trying to reconcile differences.
• Persuasion- Persuading others to change their minds or behavior.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Resource Management Skills

• Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Time Management- Prioritizing tasks and managing one's own time.

Primary Job Duties

• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Receive, store, or deliver packages, groceries, luggage, flowers, and mail.
• Picking up and delivering items or run errands for guests.
• Arranging for loaner items for residents (ie. Fans, heaters, battery chargers).
• Providing business services for residents, such as scanning and sending documents, emails or shipping packages.
• Greeting residents and guests in a consistently polite and professional manner
• Identifying and announcing visitors and delivery personnel
• Responding to residents’ requests, questions and concerns in a timely fashion and following up to ensure complete resident satisfaction
• Following guidelines when handling emergencies or complaints
• Logging and receiving packages, ensuring packages are accounted for and that packages are distributed effectively and efficiently. Handling perishable packages such as groceries, food boxes, flowers, and take-out meals with urgency and care.
• Strictly adhering to key control policies understanding that not adhering to these guidelines will result in immediate termination
• Reserving amenity spaces, freight elevators, parking spots, loaner items for residents
• Ensuring building policies and procedures are consistently enforced in a friendly, fair and firm manner
• Conducting perimeter walks and recording shift log notes at least hourly
• Keeping the lobby tidy, coffee area well-stocked and clean and the front desk organized for maximum efficiency
• Welcoming new move-ins, reserved elevator and personalized hand-written notes

Competencies

Speaking -Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Coordination -Adjusting actions in relation to others' actions.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Physical requirements

• Must be able to stand up to 8 hours per day
• Must be able to grab, bend, kneel, walk, reach, and ascend full flights of stairs without limitations
• Must be able to lift a minimum of 30lbs without limitations

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: In person