Residency Counselor

The Residency Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Residency Counselor manages the sales process from initial inquiry to residency by effective representation, negotiation, and promotion of the community to the individual consumer and their influencers.

This new Life Plan/CCRC is being developed in Woodland Hills within the City of Los Angeles, It is scheduled to open in 2028. Priority sales began December 2022 and will continue through Q1 of 2024 with 10% deposit sales beginning in Q2 of 2024.   

Experience is Everything:

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

The Role:

• Meets and exceeds personal sales expectations that are set quarterly
• Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations to the client based on key information provided.
• Negotiates obstacles and issues by understanding client needs and collaborating with community management.
• Effectively responds to new inquiries in a timely manner - meeting LCS's SalesFirst standards
• Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames following the SalesFirst Indicators
• Utilizes LCS Salesforce (CRM) effectively by promptly entering data and using the system to manage the assigned lead base
• Uses Direct Sales Performance Indicators (DSPI's) to set goals and independently diagnose areas of strength and needed improvement
• Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc.
• Staffs the office to meet business needs which may include evenings, weekends, and holidays
• Communicates with key influencers to facilitate a timely commitment to the community
• Participates in marketing events as directed by the Marketing and Sales Director 
• Understands and articulately represents all documents related to residency, including Residency and Services Agreement, Disclosure Statement, etc.
• During development of the community works with depositors to maintain their commitment through individual communication and buyer retention activities.
• Provides feedback to community leadership regarding information learned through the sales process that can impact strategies to grow sales and occupancy.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner
• Implements LCS's Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community
• Promotes the LCS Signature Programs to help sell the community: Extraordinary Impressions, Health & Wellness Navigation, Heart Felt Connections; EverSafe 360
• Maintains a professional appearance at all times
•    Adheres to Life Care Services standards as identified in the Senior Living  Marketing and Sales Standards Manual and Purchase College employee standards and requirements

Experience:

• A Bachelor's Degree or equivalent. One year of sales experience
• Excellent verbal and written communication skills
• Strong closing skills
• Experience in all Microsoft Office Applications
• Solid presentation skills (small and large group)

Why LCS?  

Industry leader. The Nation's second-largest senior living operator, ranked number one in customer satisfaction among senior living communities.

Competitive pay, great benefits and vacation time.  We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.

Collaborative culture. We're dedicated to creating a collaborative culture that provides an exceptional experience for every employee.

Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

Top Iowa Workplace. LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.

LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 0-10%

Job Level: N/A

Estimated Salary: $60,000 - $70,000 base with a commission package

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER