Residence Inn Wiregrass - Guest Room Attendant

Overview of the role  

The Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail Lodging and Development 

What you have  

• Highschool diploma or equivalent 

• Previous hospitality experience 

• Prior experience in a cleaning position 

• Excellent communication skills, both verbal and written 

• Strong customer service skills 

• Ability to use technology, e.g., computers, tablets, iPads 

• Organizational skills 

• Proven experience in working quickly and efficiently 

• Ability to take initiative and handle assignments with limited supervision 

• A sense of ownership in everything that you do 

What you’ll do  

• Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements 

• Replenish amenities within Guest Rooms, including toiletries and minibar 

• Report any technology, maintenance, or room ware issues to Housekeeping Manager 

• Interact with all hotel guests in a professional matter; assist as needed and share hotel knowledge 

• Assist guests with any special requests, including amenities or any room ware needs 

• Maintain cleanliness and organization of the housekeeping office and storage area. Ensure carts are cleaned and restocked daily 

• Perform turndown service as requested by guest 

• Report any suspicious activity, unusual items, or irregular behavior 

• Review daily board and refresh stay over rooms 

• Other necessary duties as reasonably assigned 

Physical Demand  

• Ability to sit or stand for extended periods of time  

• Ability to bend  

• Ability to lift, pull 50 lbs  

• Ability to communicate clearly  

• Ability to work long hours as needed  

Mental Demands  

• Make sound judgments quickly  

• Work on multiple tasks, making appropriate progress towards deadlines  

• Able to work independently, take direction, and provide direction to others  

• Manage differing personalities within the property, the resort, and the community  

• Maintain the highest degree of confidentiality  

• Ability to work effectively in stressful, high pressure situations  

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary  

Benefits 

• Full-time Associate Benefits 

Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees 

• Part-time Associate Benefits 

All above listed benefits except for Medical Insurance and Holiday Pay