Reservations Manager

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Accounts Payable Clerk for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ESSENTIAL RESPONSIBILITIES:

· Demonstrated record of successful interpersonal skills working with diverse people and levels of authority.

· Embody the shared values of Hotel Drover.

· Maintain an open line of communication with leadership team.

· Act as a main resource for reservations agents needing assistance technically or with handling guest calls and/or requests.

· Ensure the team is constantly aware of availability states open, on request, closed dates, high demands, etc.

· Respond promptly and thoughtfully to reservation requests and always execute prompt service.

· Fully knowledgeable about guest rooms, rates, promotions, amenities, programs, and services.

· Manage systems set up within the reservations department to ensure accurate handling and monitoring of calls.

· Assist and prepare in groups pre-arrival process and preparing group rooming lists.

· Track all reservations picked up from all online channels such as hotel website, OTA, etc.

· Update no-shows and cancellations on all OTAs.

· Handle guest recovery issues and/or refer comments and complaints to the appropriate leadership team member.

· Always provide a professional image through appearance, dress, and speech.

· Passion for creating an amazing experience for our guests.

· Strong prioritization and organization skills .

· Good problem-solving skills.

· Organized and detail-oriented with the ability to be flexible.

MUST HAVES:

• Demonstrated record of successful interpersonal skills working with diverse people and levels of authority.
• Multi-task ability in a fast-paced environment.
• Knowledge and experience with computers and Microsoft programs.
• Must have the ability to work with Birchstreet, Avendra Ibuy, and M3.
• Demonstrated ability to communicate effectively, both written and verbal.