Reservations Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

 

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

 

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

 

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Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

We are looking for a Reservation Manager to oversee the reservations department and insure calls are handled with efficiency and professionalism while conversion rates, revenue and occupancy goals are achieved.ESSENTIAL FUNCTIONS:

1. Hires, terminates, and recommends promotion within the parameters of the property’s policies and procedures.
2. Responsible for motivating and supporting subordinate staff in all that they do to ensure the guest consistently receives quality service.
3. Taking calls through Fuse, maintaining a strong conversion percentage
4. Guiding the team on how to close the sale, how to increase their conversion each month
5. Recognizes and rewards good performance. Counsel, coaches, disciplines, and documents performance of subordinate staff.
6. Trains all new employees. Retrains present employees at least two hours per month on basic job skills.
7. Answers questions regarding rate structures, packages, room types and locations.
8. Ability to explain reservation statuses, cancellation policies, hotel facilities, transportation, and nearby attractions.
9. Daily operations of the system to acquire data on occupancy; to analyze and react to situations promptly.
10. Review daily work of the reservation’s agents and ensure the accuracy of reservations agents work.
11. Be knowledgeable of all emergency procedures.
12. Perform timely reviews of staff.
13. Weekly reporting of agents progress and stats
14. Update owners report with stats
15. Create quarterly presentations to the Pyramid Central Reservations team
16. Monthly updates to the Pyramid Central Reservations team
17. Oversee the weekly amenity report, manage pricing, options and creating of the physical amenities that are sold on the website.
18. Prepare all wholesale and travel agent accounts in the system and prepare commission payables.
19. Manage 3rd Party relationships and ensure Extranets are up to date on all policies and procedures.
20. Ensure Condo Owner’s calendar is revised and sent out bi-annually. Work with agents to maintain Condo Owners’ reservations properly and accurately.
21. Work cohesively with Front Desk operations to ensure smooth transition of guest reservations.
22. Work cohesively with Adventure Center Management with scheduling of Guest Experience agents and ensuring goals are aligned between both departments. 

MARGINAL FUNCTIONS:

1. May assist the Front Desk on an as-needed basis.
2. Attend weekly Rooms Meeting to communicate effectively with Operational team members.
3. Other duties as they are assigned

• Previous hotel management experience.
• Ability to communicate effectively.
• Computer literacy
• A knowledge of how each department in a hotel affects the business
• A head for figures and commercial awareness
• Ability to work well with guests to resolve complaints in a positive manner.