Reservations Agent

A Reservations/PBX Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

We believe our guests select the Chicago Athletic Association because of our caring and attentive team members who arefocused on providing efficient service and meaningful experiences.

Join us for this incredible opportunity to be part of our team as a Reservations Agent at the Chicago Athletic Association (CAA) Not only will you be part of a rock-star team, but you'll get to be part of a company that is one of Fortunes 100Best Companies to Work For!

We Offer Excellent Benefits:

Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance
401K with company match
Paid Time Off, Personal Days and Paid Holidays
Paid Family Bonding Time and Adoption Assistance
Free colleague meals during shift
Employee Stock Purchase plan
Fitness Membership and Tuition Reimbursement
Complimentary Access to Working Advantage, Headspace and numerous discounts at various retailers

COVID- 19 Safety:
Hyatt Hotels and the Chicago Athletic Association follows all COVID-19 CDC and City of Chicago Health departmentprotocols for the safety of our team members, colleagues and guests.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard torace, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Reservationist or Reservations Agent will provide caring, attentive guest service and is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintainingoptimum levels of production resulting in optimum occupancy.

Essential Functions include, but are not limited to the following:

- Answering the Reservations phone lines and assisting guests with booking their reservations while providing informationon the hotel, room types and rates as well as information on activities and restaurant options in the surrounding area
- Ensuring accurate and clean data within PMS and troubleshooting reservation issues between systems
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference servicemanager assigned to the group.
- Ensure a positive pre-arrival experience for guests by accurately conveying hotel and reservation information, qualifyingguest needs, and ensuring precise entry of guest information into booking system.
- Resolving any reservations issues including cancellations and changes
- Monitoring and assessing business reports to accurately track future room availabilities
- Respond timely to requests for information and assistance from guests, agents and other employees by using goodjudgement when independent decisions are required.

Chicago Athletic Association is dedicated to building a diverse, inclusive and authentic workplace. Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Located on Michigan Ave, the Chicago Athletic Association hotel is a historic landmark transformed into an incomparable boutique hotel with some of Chicago's best outdoor spaces, such as Millennium Park and Maggie Daley Park, right outside their front door. Inside this 1890s monument, you'll find 240 guest rooms & suites, 17,000 sq. ft of event space, and seven award-winning dining destinations. The Chicago Athletic Association hotel, part of the Unbound Collection byHyatt, was recently voted #1 best hotel in Chicago by the readers of Cond Nast Traveler.

For immediate consideration, click Apply Now and complete an application for the Reservations Agent position at CAA onthe Hyatt Careers Site!

- At least two years' experience in reservations or related work, preferably in a hotel setting.
- High School diploma or equivalent required.
- Requires a strong command of the English language to include speaking, reading and writing.
- Must possess basic computer skills (i.e. Word, Excel, etc.); experience working with OPERA and RESERVE or similar
systems is a plus.
- Ability to multi-task.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Must be able to work a flexible schedule.