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Form of workNOW HIRING! Reservation Agents!
The role of a Reservations Agent is to receive calls and book reservations according to established company procedures. A Reservation Agent should display exceptional guest service skills to effectively promote products and services, address general guest concerns, and provide consultation to ensure maximized guest experience. The purpose of the reservations team is to alleviate call volume from the centers to keep them focused on the in-person experience. This is a hybrid position with a mix of in in call center and remote work.
Benefits:
- Hourly wage
- Option for Medical, Dental, Vision insurance.
- Company paid Short Term Disability and Life Insurance
- Paid Time Off and 401K Match.
- Paid Parental Leave.
- Industry Renowned Training.
- Free Uniforms at Hire.
- Wellness Programs.
- Commuter Benefits.
- Discounts on all Retail Products.
- Free Waxing.
- Being part of a Successful Team and Positive Company Culture.
What We’re Looking For:
- Positive, friendly, upbeat, and detail oriented.
- Morning, evening, and weekend availability is preferred.
- Experience in providing exceptional customer service over the phone in a fast pace.
- Excellent telephone etiquette and communication skills.
- Strong computer skills including typing and basic Microsoft knowledge.
Job Responsibilities:
- Handling inbound calls for all EWCG locations in a timely manner.
- Scheduling, changing, or canceling reservations.
- Providing our guests accurate information about waxing, skincare, and the products and packages that we offer
- Provide support to centers for confirmation calls, wait lists, and associate call outs.
- Maintain agent and team standards and show accountability for personal goal numbers.
- Under general supervision, understand and comply with reservations policies and procedures.
- Maintain guest file database and make proper documentation for any booking modifications.
- Deescalating guest issues efficiently and promptly and identifying if they need to be escalated to leadership.
- Providing a welcoming, and a memorable experience for our guests.
***For those working off site, discipline to work remotely from home while following a set schedule, a quiet workspace that is free of distractions, ergonomic chair, desk, and high-speed Internet service from a reliable provider.
About the Company:
European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 850 locations in over 45 states across the U.S. Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out.
Visit us at waxcenter.com and discover how European Wax Center is committed to "Revealing Beautiful Skin!".
EWC Growth is one of the largest franchisees in the EWC network with more than 44 locations across 5 different states. Our Mission is to positively impact everyone who walks through our doors. EWC Growth, we’re more than a group of colleagues; we are warm, supportive, and deeply committed to teamwork to achieve a shared goal. Our values are rooted in our respect and appreciation for one another, and we are dedicated to building and encouraging a caring and understanding environment. We also believe we have a shared responsibility to enrich the lives of our associates and the guests that visit us.
Visit us at ewcgrowth.com and read more about our company values!
