Reservationist/Customer Service

We are looking for a Call Center Representative that will be handling phones, emails, and logs for Water Wings Swim School.

The hours we are looking for are

Shifts run Monday - Friday anywhere from 7:30am -8pm and will extend to 9pm during the summer.

Weekends 7:30am-4:30pm

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner for all locations
• Manage inbound and outbound emails throughout day
• Follow communication “scripts” when handling different topics
• Make and move bookings, assist families in scheduling needs
• Keep track of logs under Goggle Drive for all locations

Skills

• Ability to multi-task, set priorities and manage time effectively
• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• High school degree
• Minimal Math Skills

Benefits : employee and family discount. Medical.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Smoke free environment.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Health insurance

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Evening shift
• Monday to Friday
• Weekends as needed
• Weekends only

Work Location: In person