Reservation Specialist: Weekdays (1:00PM - 10:00PM)

**As a requirement for consideration to move forward in the screening process, all applicants must complete our Culture Index survey (see link below) as well as upload a professional resume (cover letter is optional).

Please copy and paste the following link in a new browser to begin: https://go.cultureindex.com/p/1027201509552031f8an

Summary:

The Reservation Specialist is responsible for all hotel bookings, keeping track of client rosters, and ensuring accuracy of bookings in the accounting system.

The hours for this position are Monday - Friday from 1:00PM - 10:00PM.

This position reports directly to Client Services Manager.

Essential Functions:

· Track all hotel request in pending reservations spreadsheet to ensure all inquiries are being tracked appropriately

· Create hotel proposals that meet or exceed client expectations

· Reserve hotel rooms on behalf of our clients

· Follow *In Texas vs. Out of Texas* rate policy and calculate profitable margins

· Set up new properties, units, and reservations in accounting system, as well as update with any changes to current reservations

· Communicate with guests and hotels to ensure clear expectations and instructions on each reservation (i.e., credit card authorization forms filled out and submitted to hotel, cancellation policy acknowledged by client, extra fees acknowledged by client, etc.)

· Promptly resolve any hotel or guest issues and escalate issue to reservation manager or account executive if needed

·Keep up to date with current roster spreadsheet and ensure rosters are being updated in all systems, by following THS guidelines

· Negotiate rates with hotels and their management companies. Reach out to the Supply Chain Manager for help as needed

· Complete RFP forms

· Take care of all guest service emails and calls for corporate housing

· Help set up potential new clients by sending out appropriate forms

· Answer and field incoming calls

· All other duties as assigned

Required Outcomes:

· Turnaround lodging proposal times within 20 minutes, or update client on the status of the reservation

· All roster updates completed in accounting system by end of shift or passed on to the next shift Reservation Specialist

· All unit and reservations entered in accounting system for new bookings at the time of new reservation (ex. Reservation for 5 units-all 5 units entered at the same time)

· Conduct market research once a quarter for cities determined by Account Executives

· Negotiate hotel rates for large incoming projects/ cities with high volume

· Follow proper phone etiquette procedures and answer calls according to policy

· Communicate any requested changes to a client’s profile to accounting and account executive and reservation manager

· Complete open tasks before end of shift or ensure proper handoff is made with coworkers

Minimum Requirements:

• 2 years Customer Service (preferably in Hotel/Travel service industry)
• 2+ years working knowledge of Microsoft Office
• Intermediate to advanced Excel Skills
• Use of Multi-phone lines, 10 key and typing
• Excellent verbal and written communication skills; Negotiation skills preferred;
• High School Diploma/GED; Bachelor's Degree in relevant field preferred

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: In person