Reservation Sales Manager

*UNIcycle Business Consulting is a human resource company the supports hiring for Mountain Time Vacation Rentals.*

Are you a seasoned sales professional with a knack for leading teams to surpass revenue targets? We're seeking a dynamic Reservation Sales Manager to elevate our sales strategies and inspire our team to achieve exceptional results. Join our team where you'll lead a dynamic reservation and owner relations department and shape exceptional stays for our guests and owners.

At Mountain Time Vacation Rentals, we're committed to reshaping vacation experiences while actively contributing to our communities. Our focus is crafting exceptional guest stays daily.

Our Core Values:

Embracing Fun: Our workplace thrives on enthusiasm and joy, balancing productivity with enjoyment. Positivity is key as we celebrate successes and tackle challenges.

Driven by Results: We go beyond goals, pushing boundaries with strategic planning and unwavering dedication to deliver outstanding outcomes for clients and guests.

Community at Heart: Engaging and contributing to our local community is central to our ethos, fostering connections both internally and externally.

Crafting Memorable Experiences: Exceeding expectations and creating unforgettable moments for guests is our passion, achieved through top-notch amenities and personalized service.

Job Description:

As a Reservation Sales Manager at Mountain Time Vacation Rentals, you will lead the Guest Experience and Owner Relations department. Your primary responsibility is to ensure our guests have an exceptional experience from the moment they inquire about our vacation homes. You'll build relationships with guests and owners through various communication channels and lead funnels, such as phone, text, chat, and in-person meetings. You will be the guiding voice for guests behind their vacation planning and booking process and the primary contact for onboarding new owners.

RESPONSIBILITIES:

• Sales Team Leadership: Work side by side with our Reservation Agents, respond to incoming reservation requests on various OTAs (Online Travel Agencies) platforms, phone inquiries, emails & texts in a timely, positive, and comprehensive manner.
• Lead, inspire, and guide all sales efforts, setting clear sales objectives and offering ongoing support to ensure goals are not just met but exceeded.
• Work collaboratively with the reservations team to maximize revenue and occupancy levels.
• Sales Strategy Development: Craft and execute innovative sales strategies to surpass revenue and sales targets, continually optimizing approaches to drive growth.
• Lead Generation Mastery: Develop and oversee lead generation strategies, including impactful marketing campaigns, to identify and engage potential customers effectively.
• Customer Conversion Excellence: Manage the sales pipeline to facilitate the conversion of leads into loyal customers, ensuring meticulous follow-up and nurturing of client relationships.
• Sales Reporting & Analysis: Generate comprehensive sales reports and conduct insightful analysis, providing actionable insights into performance, sales trends, and areas for enhancement.
• Owner Communication: Establish and nurture transparent communication channels with property owners, addressing concerns promptly and professionally. Maintain open dialogue to address inquiries and feedback, ensuring a high level of owner satisfaction.
• Owner Retention & Expansion: Devise and execute strategies to retain existing property owners and explore opportunities to expand the company's property portfolio.
• Guest Services Management: Oversee the entirety of guest services, including front desk operations, to ensure an impeccable and seamless guest experience.
• Team Leadership & Training: Lead and mentor the guest relations team, fostering a culture of outstanding service and professionalism. Conduct ongoing training programs to ensure the team delivers consistent, exceptional service and remains updated on industry trends.
• Issue Resolution & Feedback Collection: Swiftly address guest concerns and complaints, proactively seeking effective solutions to maintain high levels of satisfaction. Implement robust systems for collecting and analyzing guest feedback, driving continuous improvements to elevate the guest experience.

Competencies:

• Team Leadership
• Training & Development
• Customer Relationship Management (CRM)
• Customer Experience & Engagement
• Hospitality Expertise
• Negotiation Skills
• Sales Management
• Vacation Rental Knowledge
• Sales Acumen
• Conflict resolution
• Able to type 60-90 WPM

Qualifications:

• 3+ years recent experience in sales, hospitality, front desk, hotel and/or call centers
• Familiar with lead tracking software and lead funnels

Benefits and Compensation:

• Healthcare/Vision/Dental Benefits
• Friends and Family Vacation Rental Discounts
• 2 Weeks Accrued Paid Leave (PTO)
• Accrued sick time
• Sales bonus program

Working Conditions and Environment / Physical Demands:

• Schedule Thursday-Monday, 9a-6p
• This role may involve standing, walking, sitting, lifting up to 25 pounds, and extensive use of hands, eyes, and ears.
• The ability to solve practical problems and interpret various instructions is necessary.

Job Type: Full-time

Salary: $55,000.00 - $60,000.00 per year