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SalaryAs a Reservation Sales Agent, you will be responsible for assisting customers with booking their dream vacations. You will work closely with clients to understand their travel needs and preferences, provide recommendations on destinations and accommodations, and finalize bookings to ensure a seamless and enjoyable experience for our customers.
Description
Infinity Worldwide Vacations Inc. is seeking a highly motivated and enthusiastic individual to join our team as a Reservation Sales Agent and will report to the reservations manager.
Job Title: Reservation Sales Agent
Job Type: Full-time
Location: Remote, USA (East Coast, Mid West & West Coast)
Salary Range: $18 to $18 per hour
Responsibilities:
- Handle inbound and outbound calls and emails from customers looking to book vacations
- Offer personalized recommendations and suggestions based on customer preferences
- Process bookings accurately and efficiently using our reservation system
- Final booking review and payment
- Answering primarily customer inquiries by maintaining knowledge of key differences, mail campaigns, product knowledge, and destination expertise.
- Actively respond to customer emails
- Handle customer's hotel and itinerary changes, flight cancellations, delays, and other travel-related issues.
- Provide exceptional customer service by understanding and meeting the needs of each client
- Meet and exceed sales targets to contribute to the overall success of the team
- Follow up with customers to ensure satisfaction and address any concerns
- Other related duties as assigned
Requirements:
- High School diploma, preferably Associate degree in hospitality or travel & tourism
- Previous experience in sales or customer service is preferred
- Excellent communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- 2 years of proficiency in using GDS Sabre computer systems and software
- Familiarity with NDC content
- Ability to type at least 45 words per minute
- Working with points of interest/geography
- Availability to work any shift during business hours including evenings, weekends, and occasionally some holidays
- Sitting for long periods
- Reliable internet connection and ability to work remotely with VPN and productivity monitoring tools
- Passion for travel and helping others create memorable experiences
We offer you:
- Opportunity to work remotely
- Freedom to work with innovative travel products and exotic destinations
- Competitive salary with quarterly bonuses.
- An annual travel credit of $500 after your first year of service to travel on any one of our core travel brands.
- Opportunities for self-development (incl. selective coverage of $500 of tuition fees to support external learning and development courses that interest you and drive your passion
- Internal training programs
- Familiarization trips for destination learning
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Discounts on hotels and special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few.
At Infinity Worldwide Vacations Inc., we are committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.
If you are passionate about travel and enjoy helping others plan their perfect getaway, we would love to hear from you. Join our team as a Reservation Sales Agent and be part of creating unforgettable experiences for our customers. Apply now!
Salary
$18 - $18 per hour
