Researcher Iii

Researcher III

This is a remote position.

Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government.

Work on things that matter

Our teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government thinks about and uses technology.

Built for a remote life

Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that’s welcomed.

Committed to high expectations and a welcoming culture

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time.. We build small, inclusive teams to bring the best of consumer technology to the problems of government.

The Federal Civilian business unit supports a wide range of customers that span the federal, commercial, and nonprofit space. Our customers include the General Services Administration, Office of Personnel Management, PAN Foundation, Library of Congress, Social Security Administration, Health and Human Services, and the USDA Forest Service. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact.

Primary Responsibilities:

In this role, you will serve as an emerging individual contributor within a team, expanding your leadership, guidance and mentoring skills. With the support and guidance of leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. You will interact with stakeholders and utilize influential skills to drive improvements in research processes and practices. Primary expectations of a Researcher III include:

• Exhibits influential skills to build relationships with team members, government and company stakeholders, and program management team members

• Leads cross functional efforts for delivery team members and team leads

• Responsible for both program tactical assignments, as well as strategic initiatives to meet delivery requirements

• Manages, plans and facilitates feedback sessions based upon the product team’s questions and goals, with or without support from senior team members

• Analyzes data to create recommendations, and communicates them in ways that are effective for stakeholder needs and the team goals

• Ability to navigate ambiguous requirements and environments to support delivery

• Supports the development and communication of milestones; and delivers upon their area of expertise

• Willingness to partner with Senior Researchers, and be receptive to mentorship

• Collaborates with a multi-disciplined team to facilitate discussions and articulate goals in order to deliver upon requirements

• Demonstrates the ability to coach and mentor researchers, with a focus on providing actionable feedback that helps individuals grow within the research discipline

• Ability to identify risks and communicate to leadership; provides recommendations to mitigate identified risks

Basic Qualifications:

• Bachelor’s degree and 5+ years of experience

• Experience managing, planning, and facilitating feedback sessions based upon the product team's questions and goals, with or without support from senior team members
• Analyzes data to create recommendation, and communicates them in ways that are effective for stakeholder needs and the team goals

• Experienced with research principles, exhibits the ability to apply concepts to deliver program/ project requirements

• Use qualitative and quantitative research methods to generate insights to inform project decisions

• Facilitate usability testing, heuristic evaluations, interviews, and questionnaires

• Develop user personas and participate in user journey mapping workshops

• Conduct user research with stakeholders and end users to understand and define how the solution can best meet business and user needs

• Analyze trends, competitors, and industry best practices to inform design strategy decisions and identify opportunities
• Analyze and monitor performance quantitative metrics - completion time, error, and success rates

Preferred Qualifications:

• Ability to navigate ambiguous requirements and environments to support delivery
• Supports the development and communication of milestones; and delivers upon their area of expertise
• Willingness to partner with senior researchers, and be receptive to mentorship
• Collaborates with a multi-disciplined team to facilitate discussions and articulate goals in order to deliver upon requirements
• Demonstrates the ability to coach and mentor researchers, with a focus on providing actionable feedback that helps individuals grow within the research discipline
• Ability to identify risks and communicate to leadership; provides recommendations to mitigate identified risks

To learn more about working at Ad Hoc, please visit: https://adhocteam.us/join/

Benefits:

• Company-subsidized Health, Dental, and Vision Insurance
• Use What You Need Vacation Policy
• 401k with employer match
• Paid paternal leave after one year of service

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

In support of the Colorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $90,000 -$110,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

job reference: RESEA001231

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)