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Goodwin & Company is looking for a highly motivated, detail-oriented Resales Clerk for a fast-growing company. Your mission would be to offer customer support through phone and email to customers who have questions, concerns, or confusion about submitting requests or pending certificates. You will compile community HOA information as requested with important deadlines.
ResponsibilitiesDuties include but are not limited to:
Process and generate resale certificates based on the association Follow up and provide additional documents as requested Help solve customer issues and concerns over the phone and by email Provide assistance in resolving website and account issues Maintain and update customer information Knowledge of HOA and the services we provide to each community Provide excellent customer service Be extremely articulate and professional
QualificationsEDUCATION/KNOWLEDGE/SKILLS/ABILITIES Are at least 18 years old Have a high school diploma or GED Are legally eligible to work in the United States Can navigate through different application systems Competency in Microsoft Office Applications Have a naturally positive attitude Ability to communicate clearly and professionally, both verbally and in writing Pleasant, friendly attitude, with an ability to adapt to change Strong listening skills, ability to multi-task, attention to detail, time management, problem resolution, and decision-making skills Customer-centric focus and self-motivatedBONUS: Knowledge or experience with Village Management Software (VMS)WORKING CONDITIONS Typical office environment Overtime may be required
The information on this description has been designed to indicate the general nature and level of work performed by employees within thisclassification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required ofemployees assigned to this job. Goodwin & Company is an Equal Opportunity Employer.
Employment Type: FULL_TIME
