Resale Associate - Part Time

About Community Action House

Since its founding in 1969, Community Action House (CAH) has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. We do so with a client-centric approach that meets people where they're at and offers services that enhance client ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new 'Food Club & Opportunity Hub' to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. This July, we publicly launched our expansion of Lakeshore Food Rescue ( www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 900+ annual volunteers

Our Values

Position: Part-Time, at least 16 hours weekly. Shifts focused on Fridays and Saturdays

Reporting to: Resale Donations Lead

Compensation: $14 to $16 per hour

Benefits: Part time positions do not qualify for a full benefits package

The Resale Associate job is an opportunity to work on a small and dedicated team while supporting essential community programs. This position supports daily operations of the CAH Resale Store sales floor, and its primary goal is to create a welcoming and professional environment for in-kind donors, customers and volunteers. Key responsibilities include in-kind donation intake and sorting, maintaining a clean and organized sales floor, creating retail displays, and helping prepare items to move from processing to the sales floor. This position will require multitasking, flexibility, and a desire to continuously improve both personal and organizational performance.    

The Resale Store is a powerful part of the financial engine that keeps all of our work running. Every purchase, donation, and hour of volunteer service turns into thousands of meals served, workshops provided, and connections made. While its core purpose is to fuel our work across all of our programs, it also provides furniture, clothing, and other material needs to the neighbors we meet through our Outreach and Resource Navigation work.

Regular Tasks in this Role

• Assist with daily operations of the sales floor, including but not limited to appropriate pricing of products, merchandising, displays and rotation of inventory of the sales floor
• Assist with intake of donated items, providing excellent customer service to donors
• Operate a computerized cash register system and ensure accuracy in cash register operations
• Lead volunteers in specific duties and address questions and issues that arise
• Maintain a clean, neat, and organized sales floor, sales counter and processing area
• Assist in determining the usefulness of donated items for resale, repair, repurposing and recycling
• Stock and arrange displays. Ensure a speedy and organized transition of donated items into sales floor ready items. 
• Field customer questions and concerns in person and via phone. 
• Ensure customers have a great experience while shopping

Qualifications

• Strong interpersonal skills, enjoy interacting with a variety of people
• Prior retail or customer service experience
• Ability to operate computerized cash register system
• Basic computer skills: Email, Google/Microsoft Office programs
• Interest in creating and setting up appealing product displays
• Ability to anticipate and meet the needs of customers
• Integrity, positive attitude, and self-directed, with a strong commitment to continuous improvement
• Ability to prioritize and manage multiple tasks without direct supervision
• Proficiency in Spanish preferred

Other Factors

• This position requires standing for long periods of time
• The position requires the ability to bend, lift and twist on a regular basis
• This position requires the ability to lift 40 - 50 lbs

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact ahewett@communityactionhouse.org with questions.

Equal Opportunity Employer

CAH is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.  We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.