Repossession Assistant

Position:Repossession Assistant
Hours of Work:
Full-time Non-exempt
Supervisory Responsibility: None
In This Role, You Will…
Perform as an Administrative Assistant in our Repossession department by supporting our branch locations with activity on accounts with repossessed collateral. You will work directly with employees at our branches and collect information and ensure prompt follow-up of repossession activity. Will send required notices and proofs of claim on specific accounts.
Responsibilities:

• Contact branch staff and gather necessary information and documentation to begin the auto repossession processes upon receiving Repossession Approval and Assignment requests.
• Prepare and mail statutory notices, demand letters (via certified mail), and deficiency balance letters to customers while ensuring adherence to state guidelines; follow up to ensure delivery to the intended party.
• Use CARS system to verify repossession companies are licensed, bonded and insured and then contact for repossession of customer vehicles; use CARS system to track progress of vehicle repossession.
• Track inquiries, bids, and purchases of vehicles to ensure successful sale within 90 days; follow up with vendors and branches to assist in timely sales of vehicles.
• Coordinate with repossession companies and branch employees to acquire necessary customer information to facilitate repossession, and communicate correspondence from customers as needed.
• Enter customer information updates into CIM to support our branches in making contact with customers (changes in address, phone number, work information, family contact information, etc).
• Follow collection policies and procedures of the company.
• Coordinate specific work tasks inter-departmentally as well as with branch employees in order to ensure the smooth and efficient flow of information.
• Strictly comply with the Fair Debt Collection Practices Act, Maryland Debt Collection Act, Privacy provisions of the federal and state laws, Confidential Financial Record law of the State of Maryland.
• Additional duties and responsibilities may be assigned.

Required Qualifications:

• High school diploma or equivalent; Associate’s Degree or two (2) years of college coursework preferred.
• Two or more (2+) years of experience in an office environment.
• Ability to pay close attention to detail with a high degree of accuracy.
• Proficient in Microsoft Outlook and Word; basic knowledge of Excel and Access.
• Knowledge of lending, collections, and fair practice and ethics in consumer finance preferred.

Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time of without notice.
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