Address
Form of work
SalaryJob description
Summary
The Outsourcing Repair Coordinator is responsible for researching vendors with the capability of repairing industrial parts, as well as cost and lead time for new. The primary responsibility is to provide solutions to customers whose units cannot be repaired in-house. This role also serves to build vendor relations, ensuring that vendor contacts are created, maintained, and prioritized by quality, cost, and OEM availability.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· Work with the Technician Coordinator to evaluate incoming units for repairability
· Manage unit status, research vendors, and repair/replacement options
· Work with our vendors to ensure the most cost and time-effective outsourcing possibility for each unit
· Partner with the Pricing Department, when a repair option cannot be found, to create a New Sale quote for a replacement
· Provide Sales representatives with status updates, when requested
· Ensure that adequate notes are made in the system regarding unit status as it changes
· Receive status updates from vendors
· Manage vendor information and contacts in Salesforce
· Create and track all vendor purchase orders
· Work with the Solutions Coordinator and Service Manager to improve procedures and processes, as needed
· Purchase replacements from vendors
General Accountabilities
· Create purchase orders into the company database
· Handle expediting requests received from customers
· Work with the Accounting Department in order to problem solve and facilitate the processing of invoices
· Provide clerical and administrative support to the Solutions Department such as answering phones, preparing paperwork, and maintaining files
· Perform other related duties as assigned or requested
Competencies
· Proficient in computer skills, such as search engine use, Microsoft Office and Google
· Vendor relations
· Organizational skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
While performing the duties of this job, with exposure to computer screens and requires regular use of a computer, keyboard, mouse, and multi-line telephone system. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk, and hear.
Position Type/ Expected Hours of Work
This is a full-time position. Standard days and hours of work are Monday through Friday, 8:00 a.m. through 5:00 p.m. with an hour lunch break.
Travel
No travel is expected for this position.
Required Education and Experience
· High school diploma or equivalent
· One to two years of previous related experience
Additional Eligibility Qualifications
None is required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Qualifications
As a condition of employment, must pass a pre-employment background check, as well as have acceptable reference results.
Manufacturing Repair & Overstock, Inc. is an Equal Opportunity/Affirmative Action Employer/Minority/Female/Disabled/Veteran.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
People with a criminal record are encouraged to apply
Work Location: In person
