Rental Technician

Are you interested in delivering memorable experiences, enhancing people's lives, and having fun doing it? This shared mission of Chestnut Mountain Resort creates a fun and inspiring culture that we live every day. Our vision drives us to deliver exceptional guest experiences at all touch points, requiring our employees to be natural communicators, problem solvers, and have a passion for sharing mountain culture - all while having a positive attitude to support best day experiences. Chestnut Mountain Resort strives to deliver Illinois most memorable outdoor adventures to locals and out-of-town visitors on a year-round basis. Chestnut Mountain Resort days of fun includes 60 acres of lift-accessible terrain for Skiing and Snowboarding, Farside Terrain Park, Farside Downhill Mountain Bike Park, Cross Country Mountain Bike Trails, Alpine Slide, Soaring Eagle Zipline, Mississippi River Cruises, Disc Golf, Mini Golf and Sunset Dinners.

SUMMARY:

Provides guest services related to the proper selection, fitting, renting, and selling of a variety of winter sports equipment and accessories. Assists in numerous functions related to maintaining efficient and high-quality shop operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

1. Have the desire to get new skiers/riders into the proper equipment.
2. Fit Boots, Skis, Snowboards and/or Poles to guest satisfaction.
3. Ensure guests are well-equipped for a day on the mountain.
4. Remain current on new industry products and trends while demonstrating knowledge of products.
5. Arrive on time, with proper, clean uniform and appearance.
6. Maintain rental fleet and inventory.
7. Assist with tracking equipment and inventory regularly.
8. Assist management with prevention of theft, both internally and externally.
9. Maintain a neat, clean, and well-groomed appearance.
10. Look for ways to improve processes, guest experience and employee experience regularly.
11. Perform other duties as assigned.

RESPONSIBILITIES TO SAFETY:

1. Strong customer service skills.
2. Friendly, personable, and comfortable working with people.
3. Ability to work a flexible schedule; including some nights and weekends - required.
4. Experience with rental POS systems - preferred.
5. Passion for the snow sports industry - preferred.
6. Disciplined, responsible and accountable.
7. Ability to motivate staff and lead by positive example

CERTIFICATES, LICENSES, REGISTRATIONS:

1. Must pass ski manufacturers' binding certification (on-the-job training provided).

HYSICAL DEMANDS & WORK ENVIRONMENT:

1. Ability to lift boots, bindings, and skis frequently throughout each shift.
2. Ability to lift up to fifty (50) pounds.
3. Ability to operate all tuning equipment and general tools.
4. Ability to stand for long periods of time while assisting guest needs.