Renewals Analyst | 2024-037

About StarRez

StarRez, Inc. is the leading student housing and property management platform in the world.  Our cloud software solutions serve 1,300 institutions in 25 countries to over 3.5 million residents.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services.  We provide opportunities for students and residents to Thrive! 

StarRez is a portfolio company of Vista Equity Partners, one of the largest and most respected private equity firms in the world.

The Role

StarRez is growing rapidly, and our Customer Success team are looking for a talented Renewals Analyst to join our North American team.

The Renewals Analyst will assist the Revenue team in contract negotiations, building reports and analyzing key metrics to help our management team make informed decisions. This position will be responsible for processing renewals and following a renewal and amendment process developed by the team. The ideal candidate for this role has the customer support/success knowledge to develop and deliver winning scenarios for both StarRez and the customer as well as enable informed and targeted decision making.

Role Specifics

Location: Remote - US

What You Will Own

• Work with Customers to negotiate contract renewal terms.
• Project manage the renewal experience in close partnership with assigned Customer Success Manager and Account Executive to provide a seamless customer experience.
• Work closely with the Client Success and Sales team to provide client account analysis and support to help drive contract renewal.
• Retain and increase subscription revenue in existing customer accounts by positioning packages and price updates.
• Migrate existing customers from our legacy plans onto new packaging and licensing models.
• Renewal Contracts are reviewed and submitted in a timely manner, ensuring contract accurately reflects customer data, sales credits, all products to be covered, correct versions, coverage dates, consolidations, etc.
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate.
• Update renewal forecast on a weekly basis and report up to management.
• Analyze and report customer renewal data utilizing Salesforce and other enterprise software.
• Proficiently work within Salesforce.com and maintain accurate account details, notes, and contact records.
• Create client proposals and contracts for all existing customer renewals.
• Continuously iterate and provide customer feedback on the renewal experience.
• Answer incoming client renewal inquiries and make client follow-up calls to help answer questions and or assist contract renewals.
• Prepare and analyze customer P&L account using various business intelligence tools.
• Must be able to maintain a consistent workflow and meet deadlines, both routine and non-routine.
• Perform special projects and other duties as assigned.

Required Qualifications

• Bachelor's Degree
• 2+ years of experience in renewals, sales, or account management
• Experience working with a CRM (Salesforce Preferred)

Preferred Qualifications

• Comfortable with negotiation and having conversations with procurement departments.
• High confidence in managing customer quoting, contracts, and terms.
• Strong MS Office Skills (Word, Excel, Outlook, PowerPoint)
• Strong customer-facing acumen and communication skills
• Excellent organizational skills
• Ability to multi-task and to help manage a high volume of accounts.
• Able to build relationships quickly and work across many cross-functional teams.
• Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals.
• Ambition to look for opportunities to expand the scope of the role and take on new projects.
• Strong business acumen
• Ability to work both independently and as part of a team.

Reasons to join our Team:

• A well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.