(Remote) Senior Business Analyst - Information Technology Services

The Senior Business Analyst (BA) reports to the Director of Systems of Engagement (SOE) and assumes the role of a liaison between stakeholders and ITS. In this capacity, the BA is tasked with providing business process solutions and technical support to meet departmental and institutional needs. Working closely with domain experts, the BA will identify and articulate business requirements, address usability concerns, and document solutions. Moreover, they will support team members throughout the project and software development lifecycle. Their responsibilities encompass documenting business requirements and comprehensive solutions across multiple projects.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What You'll Do

• Develops epics, user stories, and process flow documentation to facilitate the design and development of application solutions.
  
• Applies industry best practices for business analysis (BABOK) to improve, support, and refine BA processes and artifacts within the team.
  
• Provides support and acts as a subject matter expert for CRM systems such as Salesforce, and WVU Portal, and third-party tools.
  
• Leads projects to success by creating use case surveys, business process descriptions, and task analyses necessary for developing effective solutions and designs. Designs and recommends alternative solutions through critical analysis and expert knowledge of the application and supporting technology. Facilitates efficient project progress by assigning/delegating appropriate tasks to team members. Shares knowledge and ideas with technical and functional staff to achieve project deliverables.
  
• Utilizes technical/application skills within functional/project areas and with stakeholders to identify and communicate opportunities for business process optimization. Independently leads efforts to analyze requirements against industry best practices to design and implement enterprise-level solutions that meet business needs and align with WVU’s strategic and technical vision.
  
• Participates in initial project assessments, plans, and estimates. Utilizes standards in the delivery of plans, designs, program modification, testing, and installation of project work. Recommends design/system alternatives or approaches to meet WVU’s systems requirements.
  
• With minimal supervision, employs considerable analytical skills to assist in documenting diverse tasks such as requirements, design, development, testing, system setups, policies and procedures, and delivery of ITS projects. Follows established methodology to complete project deliverables on all assigned tasks within established deadlines.
  
• Identifies areas of weakness in WVU applications and technology and recommends alternatives and solutions through critical analysis and expert knowledge of the institution’s business processes. Evaluates all possible solutions to a business problem and selects the most appropriate one.
• Challenges current business practices and proposes solutions to ensure the selection of the best alternative. Capable of making and implementing tough decisions.
  
• Continuously evaluates, researches, develops, and maintains complex solutions using evolving methodologies to keep pace with new technologies.
  
• Performs multiple project tasks to ensure positive project quality and satisfaction. Anticipates and identifies project issues and collaborates with the BA team, Development team, and Functional Users to resolve them. Provides management and technical expertise towards meeting corporate initiatives and project deliverables.
  
• Communicates information clearly and promptly to team members and stakeholders, exerting necessary efforts for project accomplishment.
  
• Dedicates time and effort to ongoing learning, staying current with the evolving technology and application landscape.
• Establishes positive and professional relationships with functional users and staff, creating effective communication channels with project and team members, and addressing concerns appropriately.
  
• Demonstrates understanding of and adherence to established project management protocols, including tasks such as following project work plans, providing status reports, and maintaining documentation.
  
• Must exhibit leadership qualities to influence stakeholders, break down silos, and overcome resistance to change within and across organizations.
• Capable of leading change using positive and collaborative methods and generating excitement and engagement.
  
• Collaborates effectively with peers to achieve project deliverables, contributing through knowledge sharing and idea exchange. Communicates information clearly, accurately, and promptly to project team members, dedicating necessary efforts for task completion.
  
• Adheres to WVU's confidentiality and security protocols, ensuring compliance with application requirements.
  
• Recognizes and actively works towards achieving WVU's strategic and operational objectives. Takes initiative to devise solutions for perceived gaps or deficiencies in organizational processes.
  
• Communicates in a concise and clear manner, both in written and oral communication. Fosters an environment of professionalism and teamwork.
  
• Demonstrates the ability to establish and maintain strong relationships with business partners. Possesses a highly collaborative work style capable of working effectively across all organizational levels.
  
• Performs additional duties as directed by the supervisor.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent combination of relevant education, certifications, and work experience.
• A minimum of five (5) years of combined experience in the following:
  • Experience with defining problems, collecting data, gathering requirements, and establishing structure and analysis for complex business issues.
  • Experience in writing technical design/solution documents, and business process and improvement.
  • Experience in facilitating UAT testing.
  • Experience collaborating with business units to provide IT services.
  • Experience in writing technical design/solution documents, and business process and improvement
• Demonstrates excellent organizational skills.
• Proficient in conveying ideas to both technical and non-technical individuals.
• Skilled in leading discussions among multiple subject matter experts to extract their insights and achieve consensus.
• Capable of overcoming internal resistance to change processes. Able to effectively communicate changes to affected team members and educate them on the training process and tools enabling the changes.
• Proficient in communication (both oral and written), problem-solving, and process analysis. Possesses a sound understanding of IT processes and system workflows. Comfortable with presenting and communicating to audiences with technical and business backgrounds.
• Demonstrates aptitude for analytical thinking and process assessment to define a problem, evaluate its impact, research and identify solutions, and anticipate consequences of alternatives.
• Proven capability to collaborate effectively within teams of varying skill sets, adeptly managing numerous tasks and priorities as required.
• Comprehensive knowledge of the Software Development Life Cycle and agile/scrum development methodology
• Familiarity with PL/SQL and SQL.
• Broad knowledge of information security issues, trends, requirements and regulations, especially FERPA and HIPPA, and accepted industry best practices.
• Extensive familiarity with business application development and change management methodologies.
• Comprehension of logical and physical database design and modeling.
• Adaptable and quick to acclimate evolving technical landscapes.
• Proficient use of Excel, PowerPoint, Word, and Visio software.
• Understanding of industry best practices within the higher education industry.
• Ability to devise holistic solutions that consider consequences and provide feasible resolutions.

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.