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SalaryRemote Registered Nurse
(In a Customer Service Representative Setting)
Fully Remote - Paid Training - Equipment Provided
American Customer Care/Premiere Response is currently hiring professionals to work with our Consumer Products Client.
JOB REQUIREMENTS:
- Support consumer contacts with a focus on those alleging illness, injury, adverse reaction or similarly related claims
- Maintain a working knowledge of client products, services, and SOPs
- Enter information into specific Customer Relations Management (CRM) Software while maintaining dialogue with a consumer
- Track handling and follow up contacts of escalated matters per client protocols; perform follow up activities as required
- Resolve escalated contacts to consumer and client satisfaction
- Identify potential safety concerns using tools provided and alert client
- Screen high priority or trigger word contacts based on Regulatory and Quality needs and alert appropriate team members as dictated by client protocols
- Communicate and coordinate with client Quality Assurance, Regulatory, and Legal teams regarding the management of high priority cases
KNOWLEDGE, SKILLS, & ABILITIES REQUIRED
- Excellent communication skills both oral and written
- Attention to detail as evidenced by concise documentation
- Demonstrated success in problem solving and diffusing difficult callers
- Ability to navigate multiple systems (CRM Software, ACD System, Email and Web Browser) while actively listening and entering information
- Knowledge of program specific material
- Ability to search databases to locate specific information
- Strong organizational skills related to case management
OTHER JOB RESPONSIBILITIES
- Continually maintain working knowledge of all company products, services, and promotions
- May be required to work in one or multiple queues/skill sets over various customer contact channels (email, telephone, etc.)
- Represent our client in a professional and positive manner
- Handle numerous customer complaints promptly, accurately and efficiently
- Bilingual skills (French or Spanish) not required but a plus
Requirements Include
- Registered Nurse (RN) or Licensed Practical Nurse (LPN)
- College Degree
- Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
- Experience in an environment in which customer interaction is required
- Excellent oral and written communication skills in English (Spanish and/or French needed also)
TRAINING
- Product training(Understanding of our clients’ range of products, ingredients, application, adverse effects, etc.)
- Systems training (How to use CRM and ACD Tools)
- On-the-job training(Frequently Asked Questions, Job shadowing, etc.)
EEO Statement:
American Customer Care/Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.
