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Form of workJob Description
1st Choice is actively hiring a team of dedicated and professional Call Center Representatives to support the Maryland Healthcare Exchange program with virtual Open Enrollment support.
You must reside in Maryland
Job Description:
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Communicates routine information in a clear and accurate way with internal and external contacts
Education and Experience
- HS diploma with 6 months- 2 years of experience. May have additional training or education in area of specialization
Equipment Requirements
- Desktop or laptop - Chromebooks are not allowed!!
- Wired headset and microphone with a USB Gen 2 or newer connection
- Internet Connectivity: Wired internet connection from computer to router or modem (Ethernet cable)
- Download – 20 Mbps minimum
- Upload – 5 Mbps minimum
Work Environment:
- 100 % Remote
- Being on camera is required during trainings and meetings
Training Hours:
8:00AM - 5:00PM (Day 1 - 7)
8:00am - 4:30pm (Day 8 - 15)
Work Hours After Training:
8:00am - 4:30pm (8 hours in between, client choses)
Those eligible who are under final consideration for employment will be required to authorize the release of criminal, employment and education verification.
1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.
At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
