Remote Observation Assistant

Provide continuous observation and surveillance of assigned patients. Create and maintain a safe environment for patients assigned to monitoring. Dedicated attention to observing patients with no outside distractions. Notifies nurse and other clinical staff via communication equipment. Always vigilant.
Principle Responsibilities

• Visual Monitoring of patient(s).
  • Monitors and redirects up to twelve (12) patients at a time.
  • Calls the beside staff if there is an issue.
  • Makes observations/collects and reports data.
  • Maintains eye and concentration on screen at all times and never leave monitor station unattended.
  • Ensures that patient information is entered and sent into system.
  • Introduces self to patients over Continuous Visual Monitoring system.
  • Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.
  • Attends to patients needs promptly, giving full attention when providing care.
  • Verbally redirects patient over communication device.
• Manages technical and support systems with unit personnel and inter-departmental hospital services to facilitate communication and access to pertinent data and/or supplies needed for patient care.
  • Notifies Registered Nurse (RN) on unit if cart or system is not working correctly, including if viewing of patient is lost.
  • Records and checks all required information on requests, requisitions and/or computer entry to other departments.
  • Processes and facilitates the coordination of orders in proper sequence including multi-step orders.
  • Completes computer and/or hardware related issue prevention and maintenance tasks including follow-up to ensure resolution to outstanding issues.
• Contributes to an environment that is safe for patients, visitors and employees.
  • Reports environmental risks or equipment malfunctions to supervisor.
  • Uses equipment following policies, procedures and manufacturer directions or standards.
• Participates in learning and other opportunities for developing and maintaining competence in role.

• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required competencies as listed on the job description
• Associate's or Vocational degree; Or 2 quarters of clinical experience in a nursing program; Or a Medical Assistant Certification (Certified Medical Assistant – CMA); Or a Nursing Assistant Certification (Certified Nursing Assistant - CNA); Or a graduate of an approved Allina Health program
• 2+ years of patient care experience in an acute care setting; Or completion of one (1) nursing clinical rotation within an accredited nursing program required; Or 2+ years of telehealth experience with patient interaction
• 2+ years of demonstrated computer experience within the past three (3) years- typing proficiency in word and email

Preferred Qualifications

• Electronic medical record system experience
• Medical Terminology

Physical Demands

Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently