Address
Form of work
SalaryThis is a remote position.
The training hours are Monday-Friday from 8:00am - 4:30pm (CST time zone) for the three two weeks.
The working hours are Monday-Friday from 8:00am - 4:30pm (CST time zone). (This schedule will begin after the first 3 weeks of training.)
If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.
Rewards for Doing Work That Matters – What’s in it for you:
- Starting pay: $15.50/hr-$18.00/hr
- Cash bonuses (based on facility performance) up to $750.00 per quarter
- Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
- Paid vacation days
- Paid sick leave
- 6 paid holidays plus two personal holidays
- Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
- Promotional opportunities
- An employee-friendly environment focused on patient satisfaction
Essential Duties:
- Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the
next level using sound judgment - Using a computer to navigate screens to notate and effectuate a positive patient experience
- Perform administrative duties by managing email, completing assignments, and other duties
- Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on Customer Service operations and process improvement strategies
Job Requirements
- Be at least 18 years old with a high school diploma or GED
- Demonstrated ability to navigate a computer
- Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
- Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
- Ability to type at least 30 words per minute
- Must have reliable, consistent transportation
- Ability to pass a background check and a drug screen
Wow Factors
- Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
- Billing or other revenue cycle certifications
INDSS
Experience
Preferred- 1 year(s): Call center or phone experience
Education
Required- High School or better
