Remote Implementation Manager

At The Standard, you'll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let's work together.

What You'll Do

Develop and execute client-specific implementation strategies, projects including technology components related to new or custom capabilities, develop customized customer service models, and successfully handle post-sale activities to retain large group customers. Lead a group of internal subject matter experts and drive the coordination and delivery of all end-to-end aspects of onboarding. Improve the onboarding experience using LEAN problem-solving techniques.

Principal Duties & Responsibilities:

• Drive and develop a customized implementation plan for each new National Account, Mid-Market or Regional sized policyholder; initiate and lead projects to identify and resolve implementation transition issues specific to each client.
• Serve as point person, both internally and externally, to ensure efficiency and consistency throughout our implementations.
• Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions.
• Effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations.
• Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests.
• Facilitate development of employee communications to drive overarching enrollment strategy.
• Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines.
• Partner with Implementation leadership to drive operational efficiencies to drive results.
• Analyze work processes to develop and recommend workflow improvements.
• Perform meeting preparation activities and present information to customers for finalist meetings and implementation presentations.

The Skills and Background You'll Need

Education: Bachelor's in Business, Communications, or other applicable and/or related field.

Experience & Skills:

• 5 years group insurance experience with progressive responsibility and an emphasis in project management, benefits administration, large case management, enrollment technology, or the equivalent combination of education/experience.
• Experience with direct customer interaction including HR Departments and brokers preferred.
• Demonstrated product expertise and the ability to learn new products.
• Strong attention to detail.
• Excellent customer service skills.
• Strong critical thinking, planning, prioritizing, decision-making, and organization skills.
• Proven ability to respond to changing circumstances and expectations readily.
• Excellent and effective interpersonal and communication skills, both written and verbal, with the ability to interface with various levels of management and leadership.
• Excellent problem-solving skills.
• Strong project management skills and a proven ability to multi-task effectively.

3. Professional certification required: Fellow, Life Management Institute (FLMI) or Certified Employee Benefit Specialist (CEBS) certification preferred.

Physical Demands:

1. Minimal travel up to 5%

#LI-Remote

Note: The Standard is required to provide a reasonable estimate of the salary for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard's package also includes incentive plan participation and comprehensive benefits including medical, dental, vision, retirement, and paid time off.

• Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:
$71,000.00 - $104,000.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.