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Form of workJob Description
Job Title: Healthcare Customer Service
Contract Duration: 3 month with potential to extend or convert
Pay Rate: $20.00/hr
Location: Remote - Must reside in US
Work Hours: 8:30 - 5:30 EST
Qualifications/Skills Needed:
- 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties
- Thorough knowledge of Customer Service, utilization review or claims processing practices in a managed care environment
- Operation of office equipment such as a personal computer
- Knowledge of medical terminology
- Time management & organizational skills are a MUST
- Knowledge of medical terminology
- Communication skills required
- Great excel skills
- High school diploma or equivalent
- Basic knowledge of Microsoft office
Day to Day Responsibilities of Role:
- Assist in activities related to the medical and psychological aspects of utilization and coordinated care
- Outreach attempts via telephone to members assigned each day
- Consistently updating an excel spreadsheet with member assignments listed
- Consistent communication with supervisor
- With each phone call- documentation is required in Virtual Health
Performance Expectations:
- Must be able to make high volume of outbound calls
- Medical terminology
- Reliable home internet is required with dedicated work space due to HIPPA (Hardwire internet connection) Please put on Resume.
- Completing 80-120 phone calls a day to the Medicare Population
- Compliance is required to be 100% of all assigned members
- Engagement Rate will need to be at 80% or more a month
- Time off is not permitted in the first 90 days of employment unless pre-planned during the interview
- Audit score of a minimum of 90%
- Completion of 600 members a month is required (30 new members daily assigned)
