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SalaryREMOTE DELIVERY REPRESENTATIVE
AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2023!
First Credit Union was established in 1929 with the proud distinction as Arizona’s “first” credit union. Since then, we’ve been dedicated to delivering quality products and services that help our members achieve financial success. If you want to work in a culture committed to “creating first class personal solutions” and delivering Financial Sunshine® take this opportunity to apply for our position of Remote Delivery Representative and become part of our team.
Job Duties:
- Responds to and resolves cardholder/digital payment disputes according to regulations and in a timely manner.
- Supports daily operations with timely responses and resolution to member and staff requests.
- Provides accurate and timely responses to member inquiries received via remote channels; phone, e-mail, chat and Q2 management systems.
- Processes payments and deposits received via mail timely and with accuracy. Assists with card payment transactions such as disputes, blocks and adjustments.
- Assists with administration and/or upkeep of Q2, I-Talk, Mobile App, RDC. Visa DPS, Bill Pay, ATM, Instant Issue/Card @ Once, and Zelle.
- Works with branches, card processor and awards point administration to facilitate and process card/digital payments related resolutions.
- Troubleshoots and communicates technical difficulties members may encounter with FCU's Remote Delivery services.
This position requires excellent oral and written communication skills, a positive attitude, and attention to detail and accuracy. A minimum of an Associates degree or equivalent, or one year related experience, or a combination of education and experience. Bilingual (English/Spanish) a plus but not required. Credit union experience preferred.
