Remote Corporate Travel Account Manager, Global

AAA Club Alliance is seeking a Corporate Travel Account Manager, Global to join our dynamic Corporate Travel team! This position is responsible responsible for establishing and maintaining strategic relationships between a number of highly valued clients and AAA Corporate Travel Services through the identification of clients annual travel program goals and providing consultative services and recommendations to support the clients' goals leading to best-in-class industry retention and increased revenue.
**This position can work from home. However, the candidate must reside within our hiring territory to be considered for the opportunity.
What We Can Offer You:

• A competitive salary commensurate with experience
• Annual Bonus + Annual Merit Increase Eligibility
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

Key Responsibilities:

• Responsible for client retention of assigned client portfolio base. Portfolio base is a mix of clients that are classified as Platinum, Gold, and Silver. Assigned portfolio workload guideline is approximately 15-20 accounts.
• Lead conversations and presentations of all types with C-level clients stakeholders.
• Engage heavily with client's procurement department to articulate the value of AAA Corporate Travel.
• Execute the client deliverables based on client classification as documented in the Account Manager Handbook.
• Ensure that all key internal client service areas are aligned with client's business goals.
• Maintain a role model approach in all internal/external interactions that are related to the client.
• Develop and maintain a SWOT analysis on top tier accounts that includes both client and AAA impacts. Share best practices/results with the Account Management team.
• Identify opportunities for innovation and greater revenue/loyalty penetration by listening beyond product/service needs.
• Utilize reporting resources on a monthly basis to determine any drops/increases (+/- 20%) in trends that could be seen as a trigger. Initiate discussion with Director and/or client to seek better understanding.
• Complete all AM assigned tasks during new client onboarding process.
• Partner across department lines to accurately make financial recommendations/understand the ROI for AAA and the client.
• Demonstrate the ability to identify "wins" in order to negotiate in conflict resolution.
• Use office products effectively to self-support financial analysis and client-facing communication and formal presentations.
• Support the sales team by representing account management at viable prospects. Conduct demonstrations of technology tools used to manage the overall program.
• Document all client activity in the AAA preferred CRM system, and generate monthly activity reports.
• Partner with BCD (AAA associate partner) to identify and execute a global travel program based on client's desired engagement.
• Connect with Managers and Technology team to understand new developments in travel technology that can increase customer satisfaction or provide cost savings opportunities for the client.
• Serve as the subject matter expert in the use of current 3rd party BI Tool utilized in AAA CTS.
• Meet regularly with Operations to ensure client goals are understood and on track for completion.
• Coordinate handoff of transactional inquiries to Operations but remain connected to any VIP service recovery issues.
• Engage with Online Support Manager for clients with online booking tool usage and conduct demonstrations of the tool.
• Assist accounting in collection of past due invoices where appropriate.
• Participate in client events both hosted by AAA and industry affiliated groups.
• Other duties as assigned.

Minimum Requirements:

• Bachelor's degree in Business or related field.
• Ten years of experience in commercial/Corporate Travel with five years' experience in a Corporate Travel Account Manager role.
• Ability to respond positively to clients, make recommendations, and interact with individuals at various levels.
• Effective written, verbal and presentation skills. Good understanding of accounting and financial analysis.
• Excellent time management skills and effectively manage projects.
• Ability to understand, present and negotiate client pricing.
• Self-starter and ability to troubleshoot a basic level of home office technology issues.
• Professional in client presentations and ability to support sales as a subject matter expert
• Strong sense of customer service and the ability to escalate issues after a reasonable amount of troubleshooting. GDS experience is a plus.

AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Customer Service