(Remote) Campus Applications Application Administrator - Information Technology Services

Information Technology Services at West Virginia University is currently accepting applications for a Campus Applications Application Administrator.

About the Opportunity

The Campus Applications Application Administrator is responsible for the design, development, installation, implementation, modification, support, and decommission of new or existing software applications and servers. Functions may include short and long-term planning for modernization of systems, analyzing functional and systems requirements, developing application architecture and design, writing code applets, working with users to test, debug, and troubleshoot applications, assuring software and systems quality and functionality, integrating hardware and software components, writing and maintaining documentation, evaluating new and improved software applications, and ensuring the rigorous application of information security/information assurance policies, principles, and practices.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What You'll Do

• Develop and document standards for server infrastructure.
• Plan and execute server hardware and software/database upgrades.
• Identify opportunities for optimizing managed printing operations.
• Collaborate with vendors and other ITS departments to provide cost information for management decision-making.
• Collaborate with other Application Administrators to ensure seamless integration of managed systems.
• Maintain accurate documentation related to server infrastructure supporting managed printing.
• Keep an up-to-date inventory of server hardware and software components managed by Campus Applications.
• Provide training to end users as needed.
• Diagnose and resolve problems related to servers and applications.
• Respond to customer tickets related to server and service requests.
• Collaborate with other Application Administrators to troubleshoot and resolve issues.
• Serve as the chief subject matter expert for campus printing, .
• Collaborate closely with print management teams to ensure server infrastructure meets current and future needs.
• Foster relationships with external partners, vendors, and industry experts to stay informed about best practices and innovations.
• Collaborate with other Application Administrators to support and optimize various systems within the department.
• Oversee change the management process by creating, submitting, and managing well-documented change requests for supported systems. Once approved, ensure the successful completion of the work, either personally or in collaboration with vendor support staff.

• Undergraduate degree or equivalent combination of training, education and experience in a relevant field.
• A minimum of five (5) years of combined experience in the following:
  • Experience supporting server based applications
  • Extensive experience with systems administration, database, reporting, and scripting
  • Practical, on-the-job experience in Information Technology. This experience should include communicating technical information to a non-technical audience. Strong preference for individuals with experience in a higher education setting supporting faculty, staff, and students.
  • Collaborating with business stakeholders to understand the requirements and objectives of enterprise applications.
  • Designing end-to-end solutions that meet functional and non-functional requirements, considering integration, scalability, security, performance, and maintainability.
  • Track record of successfully delivering enterprise-scale solutions.
• Experience administering server based applications
• Experience with Microsoft Server platforms
• Strong analytical and problem-solving skills, with the ability to assess complex situations and provide innovative solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Experience developing processes, procedures, and controls to safeguard sensitive information.
• Ability to follow and understand market trends and customer needs related to managed printing, housing and similar systems
• Experience in gathering and analyzing customer feedback, conducting user research, and translating insights into actionable requirements.
• Demonstrated ability to collaborate effectively with diverse stakeholders and build strong relationships.

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.

From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.

Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.