Address
Form of workSUMMARY
This position directly reports to the Branch/Area Manager and works under the supervision of the Branch Operations Manager. The incumbent is responsible for completing all types of new and existing client transactions in an accurate, courteous and efficient manner. The Relationship Banker identifies opportunities to deepen existing relationships and identify new to bank relationships by uncovering needs and offering products and services. In the absence of the Branch Operations Manager, this position is responsible for the efficient operation of the Bank’s branch network, including operational integrity, accurate completion of branch processes, executing service standards and overall security and safety in accordance with the Bank's objectives. Provides a superior level of customer service and promotes the service and sales culture.
Extensive knowledge is required to perform all teller and platform functions associated with opening new accounts and the maintenance of existing accounts along with executing the Relationship Associate job requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Holds keys and Alarm Code to the branch; authorized to open and close the branch
- Provides a consistent and high level of service that exceeds client expectations and reflects in individual service scores
- Identifies opportunities to refer products and services to new and existing clients to meet monthly sales goals
- Operates within assigned cash limits and processes client deposits, withdrawals, transfers, payments, and account maintenance activities efficiently and accurately
- Responsible for transaction approvals within assigned limits
- Maintains cash drawer within the assigned cash limits and accurately balances daily work at the end of each day
- May process daily mail, night drop and ATM transactions in dual custody as assigned, and balances ATM when applicable
- Daily uses Transaction Management Systems (TMS)
- Encodes and scans branch transactions each day
- May processes incoming and outgoing cash shipments in dual custody
- Places holds on transactions as determined by Bank procedures
- Executes account stop payments as determined by Bank procedures
- Issues negotiable instruments in accordance with the Bank Secrecy Act
- Prepares Currency Transaction Reports and Suspicious Activity Concern Reports as needed
- Performs duties associated with opening personal and basic business type of new accounts and maintenance of existing accounts, including check orders, debit card orders, address changes, and updated or superseded signature cards
- Provides call back and maintenance of all new accounts
- Processes levies and subpoenas and responds to all BSA requests in a timely manner
- Understands and complies with Bank policies, procedures and regulations governing job responsibilities
ADDITIONAL RESPONSIBILITIES
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
- Demonstrates high level of quality work, attendance and appearance
- Adheres to all Company Policies & Procedures and Safety Regulations
- Adheres to local, state and federal laws
- Understands and complies with all company rules and regulations
- Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
- Additional duties as assigned as it relates to the position
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities
MINIMUM QUALIFICATIONS
- Two years of teller experience preferred
- Three years of new accounts experience preferred
- One year of supervisory experience or formal training preferred
- Understanding of how businesses work (competition, strategies, trends, etc.)
- Effective problem-solving skills with ability to inform and direct staff and clients
- Approachable from both a client and internal staff perspective
- Ability to relate well to all levels of people; external and internal clients
- Client focus with ability to drive for results
- Ability to set goals for self and branch
- Understanding of Windows-based personal computers
- Understanding of word processing and spreadsheet software, preferably Word and Excel
- Extensive knowledge of vesting of accounts and required legal documentation
COMPETENCIES:
- Adaptability
- Communication
- Decision Making
- Initiative
- Innovation
- Motivator
- Organization
- Professionalism
- Results Orientated
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Standing, walking and squatting less than fifty percent of the work shift
- Required to lift, move and carry up to 40 pounds
- Ability to read, count and write to accurately complete all documentation and reports
- Must be able to see, hear and speak in order to communicate with employees and other customers
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
- Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
(Check the box that applies by double clicking on the box.)
Sedentary: Limited activity, no lifting, limited walking
Moderate: Mostly standing, walking, bending, frequent lifting
Light: Office work, some lifting, bending, stooping or kneeling, walking
Arduous: Heavy lifting, bending, crawling, climbing
WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
- The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance
- Noise levels are considered moderate
