We are looking for a motivated Relationship Banker with prior sales experience to round out our branch!
The Relationship Banker position is a cross-functional position in the retail banking group. While encompassing the traditional teller/cashier position by conducting transactions for clients and other departments within the bank, this position is also expected to proactively sell and refer a wide range of banking products, provide consultative financial and technical support to clients, and act as a liaison between clients and other lines of business. This position is not a management position but may be expected to exhibit leadership as it relates to the tasks and projects assigned. As the “front line” staff, those in this position are often the first point of contact for existing and potential customers, requiring strong interpersonal skills and a dedication to customer service.
Major areas of responsibility and essential functions include, but are not limited to:
Explain, promote, and sell products and services to support company and individual goals through in-branch opportunities, generating referrals, and proactive calling on leads.
Provide excellent customer service throughout the client relationship, uncovering opportunities to enhance and/or deepen existing relationships.
Coordinate with other departments as needed to provide a wide range of financial solutions and to ensure problem resolution, providing follow-up as needed to ensure the customer needs were met.
Possess a deep understanding of banking fundamentals as well as CFBank services, products, and regulatory requirements.
Conduct a wide range of daily customer transactions including check cashing, deposits, withdrawals, IRA transactions, HSA transactions, loan payments, opening and closing deposit accounts, ATM balancing (where applicable), and other transactions on deposit accounts, while operating within procedural guidelines and compliance requirements.
Help to ensure branch compliance, assisting with internal and external audits as needed.
Comply with internal security policies and procedures and maintain customer confidentiality at all times.
Adhere to all regulations, policies, and record-keeping requirements.
Complete all required training related to bank regulations and policies.
Accept additional tasks and projects as requested to add value for CFBank.
Primary Objectives:
Beyond the task-related areas of responsibility above, there are also expectations and key objectives of the position for its overall contribution to the organization. The following list is not meant to be exhaustive, but to show expectations of this position in regards to organizational goals and objectives:
Complete tasks efficiently and effectively, while maintaining a willingness to take on additional tasks and develop new skill sets as needed.
Maintain a sense of responsibility and eagerness to work towards organizational goals and objectives.
Interact with co-workers and clients in a way that is professional, positive, and helpful, thus contributing to the overall success of CFBank.
Consistently work towards established organizational goals and objectives, contributing new and creative ideas, recognizing potential problems, and generating solutions.
Achieve agreed-upon quantitative and qualitative goals.
Education and Experience
- High school diploma or general educational degree (GED) with some banking/finance experience or education preferred.
- Strong prior experience in product knowledge and cross-selling performance expected with position
- Willing to register and maintain a registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements
- Expected to acquire and maintain proficiency in the bank's policies and procedures, and adhere to all laws, rules, and regulations that are applicable to conduct, and the work being performed.
- Proficient computer skills are required and the ability to learn various Banking Software programs.
- Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
- Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing
- Must have excellent organizational skills and the ability to multi-task and to be flexible.
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
The employee is required to talk and hear.
Vision abilities required by this job include close vision.
The employee is often required to sit as well as use their hands and fingers to type, handle or feel.
The employee is occasionally required to stand, walk, reach with arms and hands, and to stoop, kneel, or crouch.
The employee may be asked to carry and/or transport documents, supplies, and other various office materials within reason and as agreed upon.
Work Environment
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder may encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
The employee may be asked to leave their normal work environment, including but not limited to traveling to other offices or attending functions and appointments outside the bank.
The employee may be exposed to moving mechanical parts and vehicles.
The noise level in the work environment is usually quiet to moderate.
Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, working conditions or company expectations associated with this position. This job description is subject to change at any time.