Reinsurance Claims Quality Assurance Director

Title:
Reinsurance Claims Quality Assurance Director
Company:
Everest Global Services, Inc.
Job Category:
Operations
Job Description:
Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.
At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:
• Generous tuition/continuing education reimbursement
• Mentoring opportunities
• Flexible work arrangements
• Talent development initiatives
• Networking groups
Reinsurance Claims Quality Assurance Director
Assist the Vice President Quality Assurance maintain a Reinsurance Claims Quality Assurance Program focused on assessing quality of technical claims handling, ensuring high quality claims handling for Everest, and identifying areas for improvement across the Global Reinsurance Claims Department.
Key Responsibilities

• Conduct a Reinsurance Claims Training Program including developing a curriculum for new hires, as well as continuing education for existing employees
• Develop and expand subject matter expertise in key claims business processes and systems
• Champion best practices and optimal systems utilization in support of best practices
• Design and develop easy to follow documentation to support end users
• Liaise with Internal Audit in providing key control information and updating key control documents
• Coordinate internal audit of home and branch offices
• Liaise with Enterprise Risk Management in assessing likelihood and magnitude of risk events
• Perform Ad Hoc Projects associated with Reinsurance Claims Quality

Qualification and Skills

• Knowledge of claim systems, reports, and processes, presentation skills
• Familiarity with ServiceNow application a plus
• Well-developed organizational and time management skills are important to move a project from beginning to completion.
• 5 - 10 years of commercial insurance property/casualty claim-related experience preferred
• Reinsurance claims experience preferred
• Excellent organization and analytical skills are essential
• Strong written, verbal, and interpersonal skills are required
• Proficiency in MS Office (Word, Excel and Access) is required
• Administration experience with TeamThink a plus
• Must be self-motivated and able to work in a collaborative team environment

Everest is committed to recruiting and retaining the most talented individuals in the industry. We offer a dynamic work environment and a competitive compensation and benefits package which includes health, dental, life, LTD, retirement savings and tuition assistance.
Everest is an equal opportunity employer.
Our Culture
At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.
#LI-Hybrid
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Type:
Regular
Time Type:
Full time
Primary Location:
Warren, NJ
Additional Locations:
London
Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at everestbenefits@everestglobal.com.
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