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Form of workPosition Summary
Our rehabilitation clinic is seeking an experienced and detail-oriented Admissions and Scheduling Coordinator to join our team. As the Admissions and Scheduling Coordinator, you will play a crucial role in ensuring a seamless and efficient process for admitting patients to our clinic and coordinating their therapy schedules. The ideal candidate will have strong organizational and communication skills, as well as a compassionate approach to patient care.
Key Responsibilities:
Patient Admissions:
- Serve as the initial point of contact for new patients and their families.
- Collect and verify patient information, insurance details, and necessary documentation for admission.
- Communicate effectively with referring physicians, case managers, and healthcare providers to facilitate a smooth admission process.
Scheduling:
- Coordinate and schedule appointments for physical therapy (PT) and occupational therapy (OT) sessions.
- Collaborate with therapy staff to optimize the utilization of clinic resources and ensure efficient patient flow.
- Maintain accurate and up-to-date schedules, making adjustments as necessary.
Insurance Verification:
- Verify insurance coverage and obtain pre-authorizations as needed.
- Communicate with insurance providers to address any coverage-related inquiries or issues.
Patient Communication:
- Provide clear and detailed information to patients regarding their appointments, including date, time, and any specific instructions.
- Address patient inquiries related to scheduling, insurance, and admission processes.
Documentation:
- Maintain accurate and organized patient records, ensuring compliance with HIPAA regulations.
- Document all relevant information related to admissions, scheduling, and insurance verification.
Compensation is commensurate with education and experience. Hiring compensation ranges from $15.50- $22.48/hr. This position is eligible for benefits after a 60-day waiting period.
Minimum Education
- High School Diploma or GED required
Experience
- 3-6 months of prior experience in a medical or office setting preferred
Required Registration/License/Certification
- N/A
Knowledge, Skills and Abilities
- Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills
- Ability to demonstrate exceptional customer service to patients, family, staff, and physicians
- Typing, computer skills, word processing, mathematical skills
- Must possess excellent written and oral communication skills
- Must have the ability to coordinate and organize details
- Personable approach patient’s, family/visitors and surrounding staff
- Must have the ability to coordinate multiple tasks
Physical Demands
- Manual dexterity and mobility
- Prolonged, extensive or considerable sitting and at times, standing/walking
- Bending, squatting, twisting, and turning
- Near acuity: ability to see clearly at 20 inches or less
Working Conditions
- Exposed to the risk of bloodborne diseases
- Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals, and specimens and unpleasant elements (accident, injury, slippery surfaces uneven surfaces), etc.
- Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies
- Continuous sitting > 8 hours per shift
- Episodes of walking/standing greater than > 4 hours per shift
- Speaking, reading, and writing > 8 hours per day
- Infrequently per shift: lift, carry, push, and/or pull > 30 lbs.
- Frequently per shift: bends, squats, kneels, twists, turns, and reaches
- Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
- Frequently per hour: exposed to soft voices > 3 feet away
- Frequently per hour: exposed to close eye work
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org
Appalachian Regional Healthcare System is committed to equal employment opportunities to employees and applicants for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws. Discrimination and harassment of any type is prohibited. Employment at Appalachian Regional Healthcare System is contingent upon successful completion of a background and urine drug screen.
Want to know more? Contact Us!
recruitment@apprhs.org
