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Regulatory Document Specialist - Madison, WI
(Also commonly referred to as Sr. Analyst, Regulatory, Senior Analyst or Regulatory Affairs Analyst )
Who We are...
We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking "what if?" That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.
You Will Spend Your Time...
This position is responsible for providing a superior level of customer support; answering inquiries regarding technical product information to ensure a smooth and positive experience. As part of the Global Regulatory Affairs team, you will work with global teams to ensure that the information needed by our customers is accurate and provided in a timely manner.
The scope of the job is global, supporting one or more product lines primarily in the Food Protection, Culture, and Probiotics businesses and serves all market segments.
The responsibilities include (but are not limited to) the following:
- Complete customer and internal technical information (documentation) requests according to defined response policies.
- Provide first line support to customers related to the request process and document content. Escalate to Subject Matter Experts where appropriate.
- Keep SOP's concerning document completion up to date.
- Identify improvement needs and manage performance to the satisfaction of the business and customers. Strive for continuous improvement.
- Follow trends regarding customer demands and expectations and identify the need for the expansion of available documents and information as well as automation of templates.
- Manage the periodical review and update of standard documentation and customer documentation.
- Manage new requirements and information demands that do not align with standard response policies by escalating to the internal stakeholders.
- Support document automation by providing requirements and perform testing in various data platforms.
Required Skills & Experience...
- Bachelor's degree required in science or related fields.
- Minimum of 3 years quality or regulatory experience.
- Hands-on mentality, service oriented, with good organizational skills, and with high attention to detail. Highly organized, results-oriented and customer-focused with the ability to prioritize and manage multiple tasks.
- Perform responsibilities with a positive attitude and an ability to work with a minimal level of guidance and supervision.
- Excellent oral and written communication skills. Strong communication, problem-solving, and decision-making skills.
- Comfortable using IT platforms like CRM, Salesforce, or SAP.
- Ability to draw information from various sources and work with cross functional teams.
- Knowledge of food safety systems, HACCP, GMP's quality policies, etc.
While we are interested in all qualified candidates with the potential to work in the United States, we are not able to sponsor visas. Additionally, to qualify for this position, you must be proficient in English, including reading, writing, and verbal communication.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more...
