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Form of workThe Family Health Center (FHC) is not just a place to work, it is a promise of a living, dynamic environment where people collaborate, innovate, build enduring relationships, excel, and grow professionally in a strong culture of ownership. Position Summary
Under the direction of the Patient Access Supervisor, the Registration Coordinator Lead will be responsible for assisting with the education and training of the Registration Coordinator 1 Team Members (RC1) who are in positions that are affecting revenue outcomes from the front end of the revenue cycle. The Lead must display strong customer service and communication skills for interacting with team members and patients/clients. This position must be able to handle a fast-paced environment while managing many tasks at once. The Lead will be required to onboard new RC1s and create a training schedule for them, provide at-the-elbow support in training of new hires and when an Epic upgrade occurs. The Lead will be heavily involved in creating workflows and best practices and tip sheets for team members. At times the Registration Coordinator Lead may be required to cover the front desk at a clinic.
Essential Job Duties:
1. Be knowledgeable in all FQHC registration requirements: Race, Ethnicity, Sexual Orientation and Gender.
2. Understand the FQHC FPL Table and how to obtain that information from all patients/clients annually.
3. Understand how to post any type of payment that comes to the front desk, copayment or payment on an outstanding balance.
4. Understand workflow and policies for patient financial assistance, outside collection, payment plans, sliding fee schedules, statement workflow.
5. Understand how registration, benefit collection, authorization/precertification, and referrals have on the success of the revenue cycle.
6. Understand the process of credentialing and enrollment. Be aware of the payor enrollment status to maximize collections and patient/client satisfaction.
7. Responsible for training the cash drawer process and policy and aiding in the resolution of balancing issues.
8. Customer Service: Telephone etiquette.
10. Assist in the development of health center processes and policies in alignment with the Family Health Center strategic goals.
11. Mentor RC1s in day-to-day center activities and responsibilities.
12. Protect patient’s rights by maintaining confidentiality of personal and financial information.
13. As time allows registration audits to ensure paperwork is up-to-date and completed correctly. Also, ensure copayments are collected appropriately.
16. Will be an expert on all things related to registration and will work extremely close with the Patient Access Supervisor and Financial Clearance Supervisor to keep the Coverage Accuracy Training up to date.
17. Be proactive in addressing future issues with workflow or processes due to changes or EPIC Upgrades.
18. Travel required to outreach FHC clinics.
19. All other duties as assigned.
Minimum Requirements:
High Scholl Diploma or equivalent required.
3 years of registration/front desk experience in a healthcare setting required.
EPIC Cadence experience preferred.
Knowledge of Federally Qualified Health Center (FQHC) registration requirements is preferred.
Proven communication, customer service, time-management, scheduling, and Microsoft Office experience required.
Must have a valid driver's license and transportation.
Performance Requirements:
- Physical:
- Sufficiently able to perform essential functions. Visual and hearing acuity.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
