Address
Form of work
SalaryScale, Workman’s Compensation and Private insurance. Processes and files admission records and acts as a liaison with patient,
family members or responsible party. Performs duties involved in receiving payments from patients, accounting for and balancing
daily cash. Performs other tasks as requested
Essential Duties and Responsibilities:
- Answers incoming clinic telephone calls and directs to the appropriate person or department
- Interfaces with patients and families, physicians and staff
- Keeps all patient information confidential in compliance with HIPAA guidelines
- Registers patients and process their paperwork
- Enters patient registration information into computer and routes printed copy to designated department
- Obtains signed statement/consent from patient to protect clinics interests
- Explains clinic regulations, such as cost of service, amount of co-pay due at time of service
- Collect monies due and document in billing system
- Escorts patient or arranges for escort to departments within the hospital as needed
- Balancing daily cash
- Collects email information from patients for clinic survey’s
- Scans daily patient document/records
- Contacts patients for address corrections on returned mail
- Floats to offsite clinics when needed
- Performs registration and scheduling for patients, using AIDET, ICARE, & excellent customer service
- Obtains and verifies patient information regarding Medicaid, Medicare, Sliding Scale, Workman’s Compensation and Private insurance.
- Explains clinic regulations, such as cost of service, amount of co-pay due at time of service
- Performs duties involved in receiving payments from patients, accounting for and balancing daily cash.
- Run daily reports for missed eligibility and MSP Demographic errors/Registration census edits
VALUES:
i - Innovation
"Forward thinking" "Exploring new possibilities" "Ambitious Goals" Looks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative. This is in sharp contrast to those who tend to embrace the status quo, struggle with new approaches and discourage others when they are creative and innovative in the pursuit of increased efficiency or effectiveness.
C - Compassion
"Friendly countenance" "Servant attitude" "Demonstrating genuine concern" Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration. This is in contrast to those who are unpleasant and tend to alienate co-workers, or who seem insensitive to the needs of others and tend to demonstrate a lack of respect for others.
A - Accountability
"Showing integrity" "Leading by example" "Ownership and accepting responsibility" Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the organization. Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Leaves others with the clear impression that integrity is a core value at this organization. This is in contrast to individuals who make commitments that go unmet, fail to acknowledge their role in disappointing events, or whose actions (or inaction) leave others with doubts about the level of trust that should be placed in the organization.
R - Respect
"Considerate of cultural diversity" "Building trust" "All people are to be valued" Demonstrates a genuine interest in the thoughts, opinions, values and needs of co-workers and customers. Avoids speaking, writing or doing other things that could be seen as disrespectful of people in their absence (or "behind their backs"). Recognizes and shows respect for the strengths and contributions of others. This is in clear contrast to behaviors that leave people feeling that their thoughts, opinions, values and needs are of little interest.
E - Empowerment
"Allowing others to reach their full potential: "Freedom to do what is right for our patients" "Attain and share knowledge to enrich others" Empowered in an intentional manner that allows the person to find their way, yet receiving help when needed. Using good judgment related to the level of authority given and the amount of leeway extended. This contrasts with leaders and individuals who focus more on the risks involved from the empowerment, instead of reaching the full potential of the organization.
ORGANIZATION EXPECTATIONS:
Communication
The process of sending and receiving messages with words, verbally, written or in sign language.
Customer Focus
Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.
Initiative
Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
Self-Development
Lifelong, voluntary, and self-motivated learning.
Teamwork
Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.
Skills, Knowledge and Abilities
Organization
Computer skills
Communication skills - oral/written
Experience
One year office/clinical experience in a medical setting preferred, or recent training in a similar field.
Education
High School graduate or equivalent.
If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.
