Address
Form of work
SalaryLocation:
Messino Asheville OfficePay Range:
$26.54 - $49.29RESPONSIBILITIES:
Position Summary: Answers incoming phone calls regarding patients. Consults with Head Nurse and/or physician to present patient’s problem and resolve the problem or direct calls to appropriate person.
QUALIFICATIONS:
1. Education:
- Nursing Degree
- RN License in state of employment
- Current CPR and BLS certifications
- Valid Driver’s License and vehicle for travel to other clinic locations as needed
- Experience with hematology/oncology patients in a clinic or hospital setting
- Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
- Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
- Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
- Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
- Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
- Computer Skills:
EMR
5. Travel: Less than 25%
6. Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.
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