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The InterMed Group is a medical equipment service company exceeding the needs of our customers and building a reputation as a leader in the Biomedical industry for over 25 years! InterMed sells and services medical equipment for our customers across the country and we are growing! This rapid growth has us searching for an experienced Regional Service Manager.
POSITION SUMMARY:
The Regional Service Manager is a primary decision maker and manager of multiple accounts. The Regional Service Manager presents a corporate presence for daily supervision of operational and administrative customers and employees. The Regional Service Manager communicates closely with dispatch, tech managers, technicians, and senior engineers, aiding and guiding to effectively perform their duties and responsibilities. Manages the processes of high-tech equipment selection, acquisition, maintenance, and repair.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for the day-to-day management of the Tech Managers for the assigned accounts. This includes the training, evaluating, and coaching of employees as required to meet the service standards our customers require. Also responsible for safety training and committee representation. Works with employees under the provisions of the Company Employee Manual, Policies and Benefits.
- Oversees repairs and calibrations to most Medical Equipment and maintenance associated records. Responsible for accurate and timely reporting of completed service to dispatch.
- Works with service technicians to comply with hospitals’ policy and procedures. Maintains and enforces department’s compliance to TJC guidelines.
- Maintain continuous communication with dispatcher to receive and process requests for service from the customer base.
- Reports monthly performance results to InterMed leadership.
- Creates and manages a budget to support annual business plan.
- Responsible for contract renewals and new areas of growth.
- Responsible to oversee on-call/overtime and billing.
- Reports for management & facility.
- Performs all duties and responsibilities abiding by ALL Company Security and HIPPA Compliance policies and procedures as stated in Company Employee Manual.
- Responsible for customer satisfaction by managing resources to meet committed performance standards such as contacted service performance. Conducts customer satisfaction surveys.
- Complete Timesheets and Expense reports before payroll process deadlines without prompting.
- Complete assigned work orders in a timely manner providing all pertinent information.
- Assists sales staff with sales quotes as well as manages project to on-time completion within the designated budget. Evaluate and approve purchase requests. Properly source parts and generate order requests.
- Creates and implements training scenarios for Service Technicians. Direct tech support calls from field service techs to Phone Tech Support Rep.
- Create service documentation and established support policies and procedures for service techs and biomedical service.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
EXPERIENCE, EDUCATION, AND SKILLS
- Degree from an accredited school in electronics or an average of 10 - 20 years of experience is preferred.
- Certification preferred.
- 5 years supervisory experience preferred.
- Must have HTM experience.
- Ability to read, analyze and interpret technical procedures and governmental documents and regulations.
- Strong organizational skills and attention to detail.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively communicate with customers, multi-levels of personnel as well as vendors and their representatives.
- Knowledge of sales a plus.
- Must be self-motivated, goal-oriented, quality-driven and capable of working without a lot of supervision.
What’s in it for you?
- Competitive Salary
- Fully benefitted position; medical, dental, vision and 401K with 4% match
- 4 weeks of paid time off
- Opportunity for growth
EEO
The InterMed Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
EEO
The InterMed Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Qualifications
