Address
Form of workHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.
OverviewThis position is responsible for supporting the Area Director of Marketing and the Sales and Marketing Department at Highgate Hotels Hawaii. The chosen candidate will have a unique opportunity to be part of a growing team with an excellent reputation within the hospitality industry and is responsible for clerical, administrative, sales and markeing support, and other duties to assist in the smooth operation of the Sales department. The position is reponsible for various projects, administrative, sales reporting and analytics and other duties to assist in the smooth operation and support of the Regional Sales and marketing team. He/she is also responsible for providing attentive, courteous, and effecient service to all associates, guests, vendors, and customers.
Responsibilities- Coordinate the creation and distribution of marketing materials and collateral
- Provide administrative support to sales and marketing team as requested
- Manage appointment calendar, email correspondence, tracking and filing, contacts, out of office and notes
- Filing to include electronic, hard copy and email
- Facilitate smooth daily, weekly, monthly individual, departmental and corporate meeting prep, agendas, necessary documentation and recaps
- Understand internal reports, purchasing and invoice systems
- Assume responsibility for and execute special projects
- Sort incoming mail, create a log of all checks received and fill out deposit of checks
- Special event committee recorder
- Assist with weekly office payroll
- Manage restaurant gift certificate donations and associate birthdays issuance and log
- Assist department with creation of contracts, agreements, reports, and presentations
- Assist department with sensitive personnel assessments, documentation, incentive tracking and merit increases
- Complete check requests for donations, capital and special events
- Track capital project submissions
- Manage executive committee attendance calendars
- Participate in other departmental projects and operational functions when requested
- Use proper two-way radio etiquette at all times when communicating with other employees
- Answer telephone and email messages; Respond accordingly.
- Open and distribute mail.
- Maintain and stay abreast of Delphi, as well as the latest computer programs/innovations.
- Filing of all pertinent correspondence in a timely manner.
- Type all correspondence pertaining to department.
- Maintain adequate inventory of office supplies.
- Responsible for the smooth operation of the office.
- Type and distribute meeting minutes.
- Maintain trace file as needed.
- Assist in copying/faxing/mailing.
- Greet guests/clients/employees when necessary.
- Attend meetings/training as required by management.
- Prepare and run weekly, monthly reports, and perform duties related to Delphi Administration
- Perform other duties as requested by management.
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- At least 2 to 3 years of progressive experience in a hotel or related field preferred.
- Proficient in creative design suites: Canva, Adobde Acrobat, Excel
- College course work in related field helpful.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Ability to read, analyze, and interpret general business documents.
- Ability to write reports and business correspondence.
- Ability to effectively communicate information and respond to questions from managers, clients, guests, and the general public.
- Must be able to maintain high confidentiality of information.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees, managers and guests.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, verbal, diagram, or presentation form.
- Enthusiastic, go-getter individual
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
- Meet or exceed set goals.
