Regional Program Manager -Gbsd

Metropolitan Family Service

Position Description

Position Title:        Regional Program Manager

Reports To:            Director of Community Schools

• MFSRockwood Office
• Beaverton School District  (McKay Elementary and Greenway Elementary)
• Gresham-Barlow School District (Dexter MS and Gordon Russell MS)

Dept/Program:       Community Schools

FTE:                         1.00 (40 hours/week)

Status:                     Exempt

Created:                  January 2024           Job Number: RPMGB0119

General Description:

Metropolitan Family Service position descriptions are guidelines.  They are not intended to identify every task that an employee will be asked to complete.  They are intended as a general outline of the essential work responsibilities and qualifications of the position. 

Values:

• We use creative and proactive problem-solving to build and sustain dynamic community-based programs and quality services
• We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence
• We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity

General Function: 

Under the supervision of the Director of Community Schools, the Regional Program Manager is responsible for supporting successful day to day operations and ensuring the quality of service delivery for the assigned Community Schools teams at Metropolitan Family Service, and supporting staff development within the Community Schools program and with other agency program areas as needed. This position is primarily an in person position, with flexibility for remote work as approved by the supervisor.

CORE VALUES

Equity & Social Justice

• Values working in a multi-cultural, diverse environment
• Values and supports inclusion and program access for clients
• Supports agency goals for reducing disparity in outcomes for communities of color
• Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege

Collaboration

• Ability to work effectively in collaboration within all program areas of MFS as well as other agencies
• Ability and commitment to work effectively within a team-dependent environment and provide leadership and support to staff to demonstrate effective team dynamics
• Provide information and assist with linkage to the broader community and social services
• Ability to work and communicate effectively with a broad range of individuals and groups
• Ability to connect position roles and agency mission

Teamwork

• Ability to work independently and to collaborate with other MFS staff and volunteers and model effective teamwork skills
• Ability to work with partner organizations and share information about the Hunger Relief program with the broader community
• Ability to proactively problem-solve and resolve conflict
• Ability and commitment to continuous quality improvements and innovation of the program
• Ability to effectively manage and maintain confidential and sensitive information
• Experience in program development and effective training techniques for staff
• Commitment to participate as a member of the Program Management and Management Teams
• Ability to work independently and to collaborate with other MFS staff and volunteers to model effective teamwork skills
• Commitment to provide overall agency program support to ensure excellence in programs and delivery of services

Essential Duties and Responsibilities

• Assist with agency-wide initiatives including, but not limited to:
  • Assisting in the development of the agency-wide Strategic Planning Process
  • Provide support and leadership to impact-focused work inside and outside of community schools
• Ensure the sites are in compliance with all 21 CCLC and SUN Extended Day Grant Requirements
• Supervise and oversee:
  • Beaverton Elementary 21stCCLC CAFE Coordinators
  • Gresham Barlow Middle School SUN Coordinators

• Complete regular site visits to support Coordinators and improve program quality; share ideas, help implement best practices and identify opportunities for continued training and support
• Provide thorough data monitoring, tracking and analysis of student data and delegate strategies/ action needed to on-site staff based on data trends as required by BSD 21st CCLC Grant
• Work closely and/or advise site staff to work closely with 21CCLC families on understanding the importance of regular school day and program attendance, and/or work with families on creative solutions to attendance barriers
• Communicate with participant caregivers based on identified needs from data analysis as required by the BSD 21CCLC Grant
• Lead trainings for Community Schools and/or other department Program Coordinators and facilitate portions of team meetings as appropriate
• Develop and implement impact,  evaluation plan, sustainability plan and continuous improvement cycle
• Completion of necessary district Scope of Work (SOW) narrative and/or approval process
• Collaborate with district administrative partners, including regular meetings with District Administration
• Oversee training and development opportunities for Community Schools Team
• Attend and represent MFS at appropriate meetings as approved by the Director of Community Schools
• Attend Professional Development training and conferences as assigned by the Director of Community Schools
• Oversee completion, maintenance, and filing of all reports and other documents required for the programs
• Provide support and assistance to Program Coordinators in the development and monitoring of individual program design and budgets
• Develop and maintain strong and positive relationships with funders, and community partners
• Create and/or approve Memorandums Of Understanding (MOUs) with partner organizations
• Attend supervision meetings with Director of Community Schools
• Organize and maintain supervision records and documentation as required
• Work directly with Chief Human Resources Officer regarding hiring, employee performance and employee relations issues
• Attend and participate in agency-wide management team meetings
• Provides content for program descriptions for funding applications
• Communicates expectations to staff regarding public relations work, including site visits, presentations and media pieces about community schools
• Assures that Community School program staff adheres to MFS Standards and Ethics of Practice
• Actively leads teams to develop program-level steps to meet strategic goals
• Encourages growth of leadership and innovation across all levels of program operation
• Hires and supervises staff within a framework of social service competency, social justice and inclusive services
• Other duties and responsibilities may be assigned by the Director of Community Schools

Department Operations

• Manage contract compliance for assigned service areas
• Participate in providing program orientation to newly hired staff
• Available to assist with fundraising and public presentations as requested
• Actively collaborate with department Program Managers and Management teams in order to build programs in alignment with the agency’s strategic direction
• Organize, submit and maintain personnel records and documentation as required
• Effectively and consistently market the organization, communicating about MFS and its programs in a way that is both compelling and on message. Follow marketing guidelines in place when communicating with staff, volunteers, clients, partners, and potential supporters
• Comply with Metropolitan Family Service policies and procedures as outlined in the Employee Handbook

Program Administration

• Minimum of four years of experience in program development and administration
• Knowledgeable about youth development (theory and practice)
• Experience developing and managing budgets
• Advanced knowledge and competency to operate a personal computer. Advanced competency in using Word, Excel, Google Suite and various database programs
• Possesses strong verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Possesses excellent time management and organizational skills
• Ability to effectively manage and maintain confidential and sensitive information
• Ability to recognize and manage critical incidents within the program and/mandatory reporting regulations and responsibilities
• Commitment to continuous quality improvements and innovation

Supervision

• Effective communication skills with a broad range of individuals and groups
• Effective understanding of employment laws, rules and regulations
• Work effectively and in a timely manner to support HR and Finance administrative functions for staff supervision, recruitment, hiring, training and staff support
• Ability to provide the necessary information in a timely manner to staff and volunteers
• Ability to set quality standards for programming and ensure adherence to standards
• Abilities and experience in development and supervision of academic enrichment and/or recreational programs
• Demonstrates continued accountability for effective, timely and consistent supervision of staff and volunteers
• Provide direction and support to staff to ensure administrative functions such as timesheets, credit card logs, and other administrative responsibilities are completed and submitted in a timely and consistent manner

Knowledge, Skills, and Abilities Required:

• Minimum of four years of experience in program development
• Minimum of four years of experience in program supervision
• Experience in outcome-based program evaluation
• Minimum of four years of experience in supervision, training, and development of staff
• Experience working in an inter-organizational system; experience in school/social service integration preferable.
• Experience in program-related grant development and grant writing
• Experience working with partners from a variety of fields, (such as other social service agencies, healthcare systems, government, education, and advocacy groups)
• Thorough understanding of employment laws, rules, and regulations
• Must hold a valid state of residence Driver’s License and have a clean DMV driving record

Education and Experience Requirements:

• Minimum of a BA or BS in public service, recreation or human services related field; MSW or MA preferred or equivalent, related experience
• Minimum of three years of experience as a Community Schools Program Coordinator for Metropolitan Family Service
• Experience working in school-based academic enrichment, recreation or social services programming is preferred
• Fluency and ability to communicate effectively in languages in addition to English is preferred

Other Requirements:

Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner.  If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.

MFS requires all employees and volunteers to complete a criminal background check.  We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Work Environment:

Work is primarily preformed remotely and on occasion at an office location and/or at other locations as deemed necessary.  May require occasional early morning, weekend or evening work.  Position requires ability to sit for extended periods as well as stand occasionally.  Position requires use of computer, telephone, copier, use of google suite products and may require accessing locations by use of stairs. This position may have opportunities for remote work, and this is coordinated with supervisor.

Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.